Housekeeping Office Supervisor
Job Summary
Job Description
The Mondrian Doha is seeking a Housekeeping Office Supervisor to maintain high standards within the hotel. Responsibilities include adhering to hotel policies and procedures, reporting to shifts on time in uniform, providing professional and engaging service, training new staff, managing incoming calls and messages, and inputting requests into the dispatch system. The role also involves tracking pending requests, handling keys and devices, conducting inventory, reporting lost or broken items, preparing payroll documentation, generating reports, issuing credit and debit forms, coordinating with other departments, managing maintenance work orders, handling lost and found inquiries, securing guest storage items, preparing special amenities, maintaining a clean workspace, welcoming contractors, replenishing first aid supplies, assisting with inventories, and updating the office log book. The supervisor will report unusual events, sick guests, and system failures, follow BCP plans, and participate in recycling programs. The position requires shift work, the ability to work under stress, multitask, deal with customers, and possess patience, respect, empathy, and emotional intelligence. Some sitting and data entry is expected, with standby readiness for emergencies.
Must have:
- Adhere to hotel standards
- Report to shift on time
- Provide professional service
- Train new staff
- Manage incoming calls
- Input requests into dispatch
- Track pending requests
- Handle keys and devices
- Conduct inventory
- Report lost/broken items
- Prepare payroll documentation
- Generate reports
- Coordinate with departments
- Manage maintenance work orders
- Handle lost and found
- Secure guest storage
- Maintain clean workspace
- Welcome contractors
- Replenish first aid
- Assist with inventories
- Update log book
Good to have:
- Participate in briefing
- Attend training sessions
- Input work orders for Engineering
- Track urgent maintenance requests
- Pre-block rooms for repair
- Secure and log lost items
- Disburse unclaimed articles
- Follow up on loaned articles
- Prepare special amenities
- Read office log book daily
- Inform managers of unusual events
- Report sick guests
- Report system failure
- Follow BCP plan
- Fill BCP checklist
- Participate in recycling program
1 skill required
Job Details
Company Description
From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.
Job Description
What do we expect from you?
Under the guidance of the Executive Housekeeper or any other authorized by the management, to ensure the highest and well maintained standard as required by the hotel.
How your day looks like:
- Adhere to the established standards of conduct and house rules, fire regulations and department procedures and policies.
- Report to shift on time in issued uniform in a clean, neat and tidy appearance at all times.
- Consistently offer professional, friendly and engaging service.
- Participle actively to briefing
- Attend training session
- Train all new comers on systems. Answer the telephone promptly and courteously within three rings and log down all incoming messages.
- Input into Housekeeping dispatch system all request.
- Relate and dispatch messages promptly ensuring that all the information given is accurate and complete
- Insure tracking of pending request
- Ensure the proper handling of keys.
- Follow up on key signing in and out.
- Ensure proper distribution of devices.
- Follow up on devices signing in and out.
- Carry key & Devices inventory at all change of shift
- Report to security and director of HK all lost keys/ devices or broken keys/ devices
- Prepare all related documentation to document payroll and sign in/out records
- Prepare and print arrival lists/ reports, / group lists/ supervisor special report/ maintenance tickets/etc. and as requested
- Prepare and issue various miscellaneous credit forms when applicable
- Prepare and issue various miscellaneous debit forms when applicable
- keep Floor Housekeepers and Assistant Housekeepers informed of any allocation changes or changes in daily plan immediately
- Keep supervisor and laundry informed of all in-house move.
- Coordinate and maintain effective communication with other departments
- Input into Dispatch system all work orders for Engineering.
- Keep track and follow up on all urgent maintenance requests
- pre-block rooms for repair as needed in coordination with FO
- Handle all lost and found enquiries.
- Secure and log lost items daily, including the monthly disbursement of unclaimed articles to the colleagues who found the items with authorized gate passes TBC
- Follow up on all loaned articles. Record and retrieve as necessary
- Handle all guest storage items and ensure records are updated once items have been returned to guests
- Prepare all special amenities (children program or special set up) when applicable
- Keep work area clean and tidy at all times
- Receive all newly purchased items delivered to the Housekeeping office, i.e. cleaning supplies, magazines, etc.
- Welcome all contractor and supplier
- Ensure Contractors are escorted
- Ensure first aid box items are replenished regularly
- Assist with general inventories
- Read and initial office log book daily. Enter any special requests or messages in the log book for the next shift to follow up
- Inform the managers of any unusual events
- Report any sick guest to duty manager and Housekeeping managers
- Report immediately all system failure to concerned department
- Follow all BCP plan as per procedures
- Fill all BCP check list and send to security/account and RM TBC
- Participate in hotel recycling program and encourage team members to reduce, re-use and recycle wherever possible and appropriate.
- Complete assigned task and reports to respective managers.
- Perform any other duties and responsibilities as assigned by the Managers.
- Able to work on shifts and work schedules based on business demands.
- Position requires sitting and answering phones/ imputing data’s in systems most of the working day.
- Required stand by in case of emergency.
- Resistance to stress and able to multi tasks
- Comfortable in dealing with customers
- Cheerful patient, respectful, and require high level of empathy, emotional intelligence
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