IT Helpdesk Specialist

2 Months ago • 2 Years + • Administrative

Job Summary

Job Description

CD PROJEKT RED is seeking an IT Helpdesk Specialist for their Boston office. The role involves providing comprehensive IT support to developers, designers, and creatives, ensuring seamless game development. Responsibilities include troubleshooting technical issues related to hardware (desktops, laptops, mobile devices, peripherals), software, and network devices; managing IT equipment and inventory; managing support tickets using ITSM tools; escalating complex issues; creating and maintaining knowledge base articles; collaborating with other IT teams; participating in IT process improvement projects; and staying current with technological advancements. The ideal candidate possesses a minimum of two years' experience in a similar role, strong troubleshooting and communication skills, and advanced knowledge of Windows and Apple operating systems.
Must have:
  • 2+ years experience in similar role
  • Troubleshooting hardware/software issues
  • ITSM tool experience
  • Advanced knowledge of Windows/Apple OS
  • Excellent communication skills
Good to have:
  • Gaming experience
  • Network device configuration knowledge
Perks:
  • Company-paid medical, dental, vision, and mental healthcare
  • Paid leave (20 days, increasing to 26 after two years)
  • Casual dress code
  • 401k with employer matching
  • Gym membership reimbursement
  • Flexible working hours
  • Training and development opportunities
  • Company swag
  • Dog-friendly office
  • International working environment

Job Details

Company Description

To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our where we share behind-the-scenes insights and stories direct from our team members!

Job Description

Are you passionate about technology, thrive on solving IT challenges, and eager to work closely with developers to keep world-class games running seamlessly? CD PROJEKT RED is hiring an IT Helpdesk Specialist to join our Boston office. In this role, you’ll be the go-to expert ensuring our developers, designers, and creatives have the reliable IT support they need to turn bold ideas into groundbreaking games.

Responsibilities:

  • Provide support to End Users through all available channels to ensure the highest level of service quality.
  • Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, software and peripherals.
  • Manage IT equipment and keep stocks updated.
  • Manage and prioritize support tickets using ITSM tools.
  • Escalate unresolved issues to higher-level support teams when necessary.
  • Develop and maintain knowledge base articles and technical documentation.
  • Collaborate with other IT teams to implement and maintain IT solutions.
  • Participate in projects to improve IT support processes and service delivery.
  • Stay up-to-date with the latest technologies and industry best practices.
  • Researching new solutions that will improve our everyday work in the organization.

Qualifications

  • Minimum 2 years’ experience in a similar position.
  • Basic knowledge of network devices (configuration and administration).
  • Experience with IT service management systems and ticketing tools (e.g., ServiceNow, Jira, Zendesk).
  • Advanced knowledge of Windows and Apple’s OS.
  • In-depth knowledge of a PC's hardware.
  • Excellent problem-solving and analytical skills with a keen attention to detail.
  • Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users.
  • Meticulousness in performing given tasks.
  • A big plus if you’re a gamer!

Additional Information

This job requires working in Boston, US.
Working mode: in-office in a hybrid or full-time capacity (11:00am - 7:00pm). 

Health & Well-being

  • Company paid medical healthcare (dental vision & mental).
  • Paid Leave — 20 days of holiday for every team member per year (26 days after two years).
  • No dress-code — we like to keep it casual.
  • 401K with employer matching.
  • Gym Membership Reimbursement.

Perks & Professional Growth

  • Flexible working hours.
  • Trainings, lectures and courses — internal workshops, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available. There’s always something to learn!
  • Merch — regular chances to nab some cool swag!
  • A welcome pack filled with goodies — to help you feel right at home once you join the team.

Life in the Office

  • Dog-friendly office — dog owner? Bring your pooch with you and look after them while working! There’s always a furry friend or two to meet at the studio.
  • Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world.

If you've observed any irregularities in our recruitment process please click  to report them

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About The Company

CD PROJEKT RED is home to over 1000 game-making professionals from all over the globe. We speak many different languages, but share one love — video games.


We are creators of The Witcher series of games, including the acclaimed The Witcher 3: Wild Hunt. Most recently, we have created Cyberpunk 2077 and its spy-thriller expansion Phantom Liberty.


We are headquartered in Warsaw, Poland, with studios in Cracow and Wroclaw. In North America, we operate in Vancouver and will be opening a new studio in Boston to drive development on the followup to Cyberpunk 2077. 


We’re proud to have a gamer-first approach, a diverse & supportive culture, and a focus on mature, meaningful storytelling that will inspire gamers for years to come.


Warsaw, Masovian Voivodeship, Poland (On-Site)

Boston, Massachusetts, United States (Remote)

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