IT Support Associate

For over 30 years, Beghou Consulting has been a trusted adviser to life science firms. We combine our strategic consulting services with proprietary technology to develop custom, data-driven solutions that allow life sciences companies to take their commercial operations to new heights. We are dedicated to client service and offer a full suite of consulting and technology services, all rooted in advanced analytics, to enhance commercial operations and boost sales performance.

We are seeking a highly motivated and technically proficient individual to join our team as a Technical Support Specialist. In this role, you will play a critical part in ensuring the seamless operation of our Evanston office and supporting employees in various locations. The successful candidate will be responsible for providing technical support, incident tracking, PC builds, and training on connectivity software in a Windows environment.

We'll Trust you to:

• Monitor and track incidents to provide quality and timely technical support to our employees across different locations. 
• Provide routine support for end users with IT-related issues in a timely and professional manner.
• Answer, evaluate, and prioritize incoming ticket requests for IT service in a professional, courteous manner.
• Troubleshoot and repair computer systems and peripheral equipment. 
• Perform basic computer hardware and software installations. 
• Train users on connectivity software. 
• Monitor and maintain backup & replication jobs and file recovery as needed. 
• Monitor and troubleshoot system health; adjust volumes and VMs as needed. 
• Appropriately escalate unsolved issues to the appropriate internal team
• Assist with infrastructure enhancements such as software & hardware upgrades, performance tuning, etc. 
• Perform other job-related duties as assigned

You'll need to have:

• Associate's / Bachelor's degree in a technical-related field or equivalent work experience. 
• Familiarity with Active Directory and Windows security/administration. 
• Proficiency with Microsoft Office products such as Excel, PowerPoint, and Word.
• Ability to lift, move, and carry up to 50 pounds. 
• Self-motivated with excellent attention to detail.
• Strong problem-solving skills.
• Excellent communication and collaboration skills.
• Strong organizational and time management skills.
• CompTIA A+, Network+, and/or Security+ certification preferred.

• DESIRED TECHNOLOGIES 
• Physical / Virtual Server environments (ESXi / VMware) 
• Storage area networks (PowerStore/PowerScale) 
• Backup / Disaster Recovery (PPDM, DataDomain or equivalent) 
• Ticketing system (KACE 1000) 
• Windows Imaging/Scripting (K2000) 
• Microsoft operating systems (Windows 10/Servers) 
• Office products including Office365 
• Networking component/experience preferred (Switches, Appliances, Firewalls) 

What you should know:

-We treat our employees with respect and appreciation, not only for what they do but for who they are.

-We value the many talents and abilities of our employees and promote a supportive, collaborative, and dynamic work environment that encourages both professional and personal growth.

-You will have the opportunity to work with and learn from all levels in the organization, allowing everyone to work together to develop, achieve, and succeed with every project.

-We have had steady growth throughout our history because the people we hire are committed not only to delivering quality results for our clients but also to becoming leaders in sales and marketing analytics.

Compensation and Benefits:

Beghou Consulting offers a competitive compensation package and a full complement of benefits including the following:

-Medical/Dental/Vision Insurance

-Life & AD&D Insurance

-Disability Insurance

-401k with employer matching

-Phone stipend

-Lifestyle Wellness Account

-Paid parental and bonding leave

-Tax-free commuter, health, and childcare accounts

-Company match for your charitable donation

-Employee discount program

-Tuition reimbursement program 

-Paid time off and company holidays 

Equal Opportunity Employer

We are committed to fostering an inclusive company culture that respects and promotes diverse backgrounds and points of view. We seek candidates who will add to our culture and support the company’s vision of a diverse, equitable, inclusive, and collaborative workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. We are proud to be an equal-opportunity employer. If you are excited about this role but do not meet 100% of the qualifications listed, we still encourage you to apply. You may be just the right candidate for this or other roles.

Must be legally authorized to work in the United States.