Partner Operations Manager, YouTube
Job Summary
Job Description
- Fluency in Japanese, Chinese, & English
- 2+ years customer-facing experience
- Deliver operational support to YouTube partners
- Collaborate with cross-functional teams
- Analyze partner performance & identify improvements
- Project/program management experience
- Experience in technology or media sector
- Knowledge of YouTube creator ecosystem in Japan & Taiwan
- Technical issue diagnosis and explanation skills
6 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations, or transformation programs.
- Ability to communicate in Japanese, English, and Chinese fluently to support partner relationships in the region.
Preferred qualifications:
- Experience in project/program management, or in the development of scalable solutions within the technology or media sector.
- Proficiency in communication, presentation, and time management, with a high degree of accuracy and detail orientation.
- Knowledge of the YouTube creator and partner ecosystem in Japan and Taiwan.
- Ability to diagnose and resolve technical issues, and explain technical concepts clearly to audiences.
- Ability to manage multiple concurrent tasks and maintain organization in a high-volume, dynamic work setting.
- Ability to provide actionable feedback and develop scalable solutions for initiative growth
About the job
The Creator Support Operations team is dedicated to delivering an exceptional experience for YouTube's valued partners and creators. The team consistently prioritizes partner and creator needs, whether resolving issues, providing comprehensive platform education, or facilitating channel growth, we advocate a creator-centric approach. Within a changing environment, our proactive team ensures seamless, global support for partners, creators, and artists across the YouTube platform.
YouTube/Video Global Solutions is the link between Google video products and sales. Our mission is to fuel innovation that keeps YouTube and Video free and accessible to the world. We do this by translating global market needs into meaningful product solutions that drive business results for content partners and customers.
Responsibilities
- Deliver comprehensive operational support to YouTube partners via email communication. Consult with cross-functional teams to optimize YouTube products and services.
- Collaborate with Strategic Partner Managers and Partner Engineers to develop partner-centric business plans and growth strategies.
- Drive, measure, and analyze partner performance, identifying opportunities for operational workflow optimization and process improvement.
- Utilize key metrics to assess data through both quantitative and qualitative analysis, generating actionable insights.
- Contribute to the scalability of Creator Success Operations team through innovative solutions, efficiency gains, and thorough root cause analysis.
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