Product Operations Manager

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

This is an exciting opportunity to play a pivotal role in expanding Rippling’s Benefits Marketplace. Working alongside product managers, operators, BD colleagues and customers you will be the connective tissue that ensures our products scale rapidly and deliver an exceptional client experience. You will drive key strategic initiatives, build our metrics and reporting suite for internal stakeholders as well as customers and ensure escalations are handled with urgency.

This is an ideal role for someone who thrives in a high growth dynamic environment, has a passion for building high-performing products, has an ownership mindset and is customer obsessed.

What you will do

• Product GTM: Streamline and deploy our product launch, and support processes, at scale. Diagnose and implement opportunities for actionable improvements, identify and address root causes of poor customer experience. Document and refine best practices, workflows, and standard operating procedures.
• Partner Management: Act as the primary interface for existing marketplace partners. Oversee the implementation and integration processes, addressing and resolving non-engineering issues.
• Cross Functional Collaboration: Act as the liaison between BD, Product, Engineering, Support, and Operations to ensure alignment. Lead weekly cadences with stakeholders and cross functional projects.
• Metrics, Reporting and Analytics: Build out the metrics suite, create dashboards and reports for our internal stakeholders as well as customers
• Strategic Initiatives: Execute on special projects that support the product vision and mission.

What you will need

• Experience: Minimum 6 years of professional experience in strategy consulting, investment banking or business operations roles in tech or equivalent experience. Basic technical knowledge and familiarity with APIs. Experience with billing integrations is a plus.
• Analytics and structured problem solving: You are curious and an analytical thinker, able to break down and structure complex problems. You are able to zoom into the details but not miss the forest for the trees. Leveraging your strong spreadsheet skills, SQL or data tools knowledge is a plus.
• Project management: You're organized and always on top of your deadlines to ensure nothing gets missed. You have demonstrated the ability to coordinate, plan and prioritize tasks across multiple projects.
• Stakeholder management: You have proven experience in managing stakeholders at all levels and can effectively handle engagement with multiple partners from different teams, locally and internationally.
• Customer-centric: You are obsessed with customer experience. You understand the whole end to end experience, and will also dive into a customer resolution and leave no stone un-turned to solve it. You have a great Product sense and know what makes a product experience not just good, but amazing.

Why Join Us?

Be a pivotal part of a high-growth company by playing a key role in expanding Rippling’s Benefits Marketplace.

Collaborate in a dynamic, flexible environment where your contributions drive significant impact.

Work with passionate teams dedicated to reshaping the workforce management landscape.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

The pay range for this role is:

108,000 - 189,000 USD per year (US San Francisco Bay Area)

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Operations

San Francisco, CA

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