Jobs

Scholarships

Courses

Companies

Placements

Community

Home >

Jobs >

Resort Call Center Representative - Full Time

The Walt Disney Company

Hong Kong (On-site)

Resort Call Center Representative - Full Time

1 Hour ago • All levels • Administrative

About the job

3 skills required for this role

Add these skills to join the top 1% applicants for this job

microsoft-office

excel

team-player

Job Description

The Resort Call Center Representative at Hong Kong Disney Resort plays a crucial role in shaping the guest experience, starting from their very first phone call. Responsibilities include handling a high volume of calls, providing prompt and excellent guest service, and efficiently operating call center systems. The role requires fluent Cantonese, English, and Putonghua (though non-Chinese speaking candidates are welcome). The successful candidate will be a team player, self-motivated, responsible, and comfortable working in a fast-paced environment. Full-time availability is essential, including overnight shifts.

Must have:

Fluent Cantonese, English, Putonghua
Excellent guest service skills
High-volume call handling
Operate call center systems
Full-time availability, including overnight shifts

Good to have:

Hotel/customer service/tourism experience
Tertiary education in hospitality/tourism
Microsoft Office skills

Job Summary:

At the Hong Kong Disney Resort, Guests have the opportunity to experience not only our Magical Parks and Resort Hotels, but our service as well. That service begins with their very first phone call. Assisting Guests to create a magical experience just for them is the main role.

Responsibilities:

Handle high volume of phone calls, which may be called for different purposes, from our Guest
Provide one-stop excellent Guest services promptly
Operate Resort Call Center systems and applications in an accurate and efficient manner

Basic Qualifications:

Ability to speak fluent Cantonese, English, and Putonghua (Non Chinese speaking candidates are welcome!)
Ability to reflect a professional image while maintaining Guest privacy
Ability to perform in a fast-paced and sometimes stressful working environment
Good team player, self-initiative and strong sense of responsibility
Full-Time availability is required. This role is Full-Time and requires full availability for any shift, including overnight shifts

Preferred Qualifications:

Preferably with previous work experience in Hotel, customer services, or tourism industry
Preferably with tertiary education qualification from Hotel, Hospitality or Tourism Management courses
Preferably with computer skills and knowledge in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing

＃LI-DNI

Additional Information:

SCHEDULE AVAILABILITY
Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.

SUBMITTING YOUR APPLICATION
After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application in ENGLISH by clicking “Next” on each page, then “Submit” on the final page.

Keyword: hotelexp,hkdlaug,bazaarjob

View Full Job Description

Upload your resume, increase your shortlisting chances by 80%

About The Company

The Walt Disney Company

1094 Active Jobs

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!