Responsible Content Specialist

1 Week ago • 2-5 Years • Editorial

Job Summary

Job Description

The Responsible Content Specialist at Microsoft plays a crucial role in ensuring the safety and compliance of online content. Responsibilities include data labeling for AI models, content moderation to remove explicit and illegal content, analyzing various media types (images, videos, text), and identifying data trends. The role involves developing processes, guidelines, and working with cross-functional teams to improve content moderation systems. Strong communication and technical writing skills are essential, as is the ability to handle sensitive content and maintain high data quality standards. The specialist will also investigate flagged instances, analyze findings, and develop recommendations for improving algorithms and policies.
Must have:
  • Bachelor's degree or equivalent experience
  • Experience with sensitive investigations
  • Proficiency in multiple languages
  • Strong communication skills
  • Data analysis and labeling skills
  • Content moderation experience
Good to have:
  • Experience with social media and online trends
  • Technical writing skills
  • Experience with large language models
  • Project management skills

Job Details

Overview

Microsoft Risk, Trust, and Safety Operations (RTS & AIRCO) ensures the business ecosystem of processes, organizations and systems effectively enable Microsoft and 3rd Parties to conduct business in a compliant and ethical manner. We incorporate trade compliance requirements for proactive identification and mitigation of risk for compliant growth.  We protect Microsoft and enable strategic growth through proactive business engagement, identification, and mitigation of risk.

 

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.

 

We make doing business with Microsoft easy!

 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

 

This role is 100% on-site only located in Bangalore, Karnataka, India.

Qualifications

Required Qualifications:

  • Bachelor's Degree in Communication, Media, Behavioral Psychology, Criminal Justice, Linguistics, Education, Business,  Computer Science, or related field AND 2+ year(s) relevant experience (e.g., digital safety, content review, the use and creation of content moderation tools, data annotation).
  • OR High School Diploma (or local equivalent), AND 3+ year(s) relevant experience (e.g., digital safety, content review, the use and creation of content moderation tools, data annotation). 

Experience working on sensitive investigations

  • Proficient in one or more languages in addition to English 
  • Ability to work with extremely impactful content posted on the internet including but not limited to: graphic violence, adult content, and child sexual exploitation
  • Strong self-awareness and ability to communicate status effectively
  • Knowledge and experience using popular software (Office, Excel, PowerPoint) and social media or gaming
  • Active participation in team wellness and resilience activities
  • Strong written and verbal communication skills, including to senior leaders, stakeholders, and relevant outside organizations
  • Experience with high-volume, fast-paced environments
  • Strong technical writing/documentation skills
  • Understanding of social networking and online trends
  • Ability to develop strong, long-term relationships with senior leaders, peers, and outside partners

Responsibilities

Performs data labeling tasks to support Large Language/AI models and content moderation tasks to identify and remove explicit and illegal content from our platforms. Analyzes and reviews several types of media such as images, videos, and text-based content based on guidelines and policies while maintaining high fidelity and consistency. Recognizes data trends and understands policy implementation. Participate in and drive continuous improvement in processes, guidelines, procedures, policy, and tooling. Familiarizes self with guidelines to identify quality problems, and/or discover insights into the data. Develops advanced understanding of guidelines and identifies gaps and when they should be used. Works with Managers to understand the requirements and specifications of the projects/tasks and creates processes and work instructions based on those requirements and specifications. Identifies internal opportunities to develop new projects and improve current ones. Identifies root problems (e.g., root-cause analysis), define the project strategy, gather requirements, identify needs, create the project plan and targets, and work across teams to align on the plan. Work with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering, Marketing) to design programs/projects from initiation to delivery. Learns to produce collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met. Learn how to track the success criteria and performance metrics such as quality, throughput, and SLA Metrics. Cooperates with project leads to define and execute landing and communication plans, such as the target audience(s) and communication strategy. Maintains the rhythm of business (ROB) during plan execution to ensure global alignment. Works across teams and centers to ensure all projects/initiative requirements are understood and can be met. Learns to convert stakeholders to gain buy in. Leverages data and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) to demonstrate the value of the projects and show business impact under close guidance from senior team members.  Adapts communication style and storytelling strategy according to audience and business needs. Understands and follows ethics and privacy policies when collecting and preparing guidelines or contributing to development of the guidelines. Adheres to Microsoft's privacy policy related to utilizing and working with data. Identifies data integrity problems. Maintains high standard of data protection and security, follows standardized processes to prevent any information leakage or breach that could compromise the quality and reliability of products and services and minimizes exposure to risk. Demonstrates personal ownership through following S&P guidelines, immediately reporting incidents using the appropriate channels, and completes all security training. Applies policies and procedures under oversight from managers and peers to meet business needs. May interpret the information to protect Microsoft and customers and move the business forward. Discovers non-conformance and escalates to management.

 

Responsibilities include:

  • Investigate and deep dive into computer coding or language scenarios to understand behaviors to refine the algorithms and identify misuse. Examples may include malicious code, offensive language, or illegal content.
  • Investigate flagged instances to understand if the activity performed violates policy.
  • Go through content, extract information, find patterns in how the models are behaving. Analyze findings, develop, test, and communicate recommendations.
  • Use your linguistic and/or humanities expertise test impact of recommendations of policy and/or filtering changes.
  • Collaborate with team members on day-to-day problem solving, reporting on trends/analysis findings and projects assigned by managers.
  • Responsible Content Analyst may come across offensive and mature material and will be required to work with this type of content to help train our AI models for the protection of Microsoft’s customers.

Use in house tools to transcribe and annotate data for various projects. A few examples may be providing transcription (text) for audio clips or annotating text or images to verify certain types of data.

  • Go through content (online and offline), extract information, provide needed information through tools with high accuracy and consistency.

Responsible Content Specialists are comfortable understanding data as it relates to :

  • Sentiment: The emotional intonation and other subjective implications behind keywords and phrases.
  • Intent: The human intent, or the user’s end goal, behind different statements.

Semantic: Understanding exactly what the meaning is behind what users are seeking.

  • Use deductive reasoning based on information provided in contextual turns to ensure data labelling is of the highest quality. 

Considerations:

  • Responsible Content Specialist will come across offensive and mature material and will be required to work with this type of content to help train our AI models for the protection of Microsoft’s customers.
  • On-call, afterhours, flexible shifts and weekend shifts will be required.

Similar Jobs

THE GAME - Social Media Creative (Lifestyle)

THE GAME

London, England, United Kingdom (Hybrid)
1 Month ago
Epic Games - Rendering Programmer

Epic Games

Montreal, Quebec, Canada (On-Site)
3 Months ago
Wargaming - Gameplay Developer (World of Tanks)

Wargaming

Belgrade, Serbia (Hybrid)
1 Week ago
Suki - Senior Engineering Manager - Mobile

Suki

Bengaluru, Karnataka, India (Hybrid)
23 Hours ago
ByteDance - Research Scientist for Generative AI, LLM and Multimodal 【Talent Spotters】

ByteDance

San Jose, California, United States (On-Site)
6 Months ago
ByteDance - Creator Operations Manager - CapCut

ByteDance

Los Angeles, California, United States (On-Site)
1 Month ago
Tencent - UGC Operation - PUBG Mobile

Tencent

Shenzhen, Guangdong Province, China (On-Site)
2 Months ago
Warner Bros Games - Commercial Business Analyst, ANZ Networks

Warner Bros Games

Auckland, Auckland, New Zealand (Hybrid)
2 Months ago
Google - Content Strategist, gTech Ad Customer Support

Google

Gurugram, Haryana, India (On-Site)
2 Weeks ago
Keywords Studios - Dutch Content Moderator - Gaming

Keywords Studios

Tokyo, Japan (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Wisk - Senior Staff Controls Engineering Professional

Wisk

Montreal, Quebec, Canada (Hybrid)
1 Day ago
RoofStack - Software Developer

RoofStack

İstanbul, İstanbul, Türkiye (On-Site)
1 Month ago
ByteDance - Research Engineer Intern

ByteDance

Seattle, Washington, United States (On-Site)
3 Days ago
Equivalent Jobs - QUANT DEVELOPER

Equivalent Jobs

(Remote)
5 Months ago
Nordcurrent - Unity Developer

Nordcurrent

Dnipro, Dnipropetrovsk Oblast, Ukraine (On-Site)
5 Months ago
ByteDance - Student Researcher (Doubao (Seed) - LLM Post-training) - 2025 Start (PhD)

ByteDance

San Jose, California, United States (On-Site)
6 Months ago
NVIDIA - Senior Generalist Software Engineer -- Omniverse

NVIDIA

Hsinchu, Hsinchu City, Taiwan (On-Site)
2 Months ago
Google - Software Engineer III, AI/ML Machine Learning, Core

Google

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
Google - Software Engineer III, Engineering Productivity, Google Cloud Platform

Google

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

Nasdaq - Lead Product Manager

Nasdaq

Mumbai, Maharashtra, India (On-Site)
19 Hours ago
Garena - Associate/Senior Associate, Marketing

Garena

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Nielsen Holdings - Software Engineer - Platform

Nielsen Holdings

Mumbai, Maharashtra, India (Hybrid)
6 Months ago
PwC - IN-Manager – D365 Scm -Ms Dynamics– Advisory  - Mumbai

PwC

Mumbai, Maharashtra, India (On-Site)
6 Months ago
Zeta - Director - People Partner

Zeta

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Nagarro - Associate Staff Consultant, Business Analyst

Nagarro

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Zscaler - Senior Staff Software Development Engineer - API Security, WAF

Zscaler

Hyderabad, Telangana, India (Hybrid)
8 Hours ago
Ajmera Infotech - Senior  Mobile Developer - Android

Ajmera Infotech

Bengaluru, Karnataka, India (On-Site)
9 Months ago
NopAdvance LLP - : Software Tester

NopAdvance LLP

Surat, Gujarat, India (On-Site)
6 Months ago
Gigamon - Staff Software Engineer - Gigasmart - Mobility

Gigamon

Chennai, Tamil Nadu, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Editorial Jobs

Netflix - Software Engineer (L4), Content Engineering

Netflix

Los Gatos, California, United States (On-Site)
6 Months ago
Azerion - Content Management & Analyst Intern

Azerion

North Holland, Netherlands (On-Site)
1 Month ago
STAGE - Creative Manager

STAGE

Noida, Uttar Pradesh, India (On-Site)
3 Months ago
Voodoo - TikTok Creator Internship

Voodoo

Paris, Île-de-France, France (On-Site)
1 Month ago
Netflix - Content Manager, ANZ

Netflix

Sydney, New South Wales, Australia (On-Site)
2 Weeks ago
Ubisoft - Internal Communications Assistant

Ubisoft

Paris, Île-de-France, France (On-Site)
2 Weeks ago
HoYoverse - Marketing Planner Intern (2026 Graduates)

HoYoverse

Japan (On-Site)
3 Months ago
Canva - Taxonomist

Canva

Sydney, New South Wales, Australia (Remote)
2 Months ago
Sportskeeda - Content Writer (Picks4Sure)

Sportskeeda

India (Remote)
3 Months ago
ByteDance - Content Moderator - Short Video (Tagalog)

ByteDance

Pasig, Metro Manila, Philippines (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Microsoft is a tech giant that develops, licenses, and supports a range of software products, services, and devices.

London, England, United Kingdom (On-Site)

Redmond, Washington, United States (On-Site)

Redmond, Washington, United States (Hybrid)

Shanghai, Shanghai, China (Hybrid)

Beijing, Beijing, China (On-Site)

Washington, United States (On-Site)

Phoenix, Arizona, United States (On-Site)

Penang, Malaysia (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Microsoft

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug