Senior Manager, DevOps Engineering (NetSec)

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

We are looking for self-driven individuals who take ownership and are passionate about solving meaningful technical problems for public cloud security while working in a collaborative environment. Are you someone who is excited by the challenges of a fast-paced environment and dynamic work? Does working on something different every day excite you?

Palo Alto Networks is looking for a proving Site Reliability Engineering Senior Manager to manage the teams engaged in the described activities. You will get to lead and partner with Palo Alto Networks teams across the globe to build, use and deploy various cutting-edge technologies in this space. The right candidate will have broad SRE/DevOps knowledge, operational management skills, communication skills, managerial skills, good judgment, and a well-developed sense of discretion involving sensitive issues. In addition to your own creativity, you will also rely on interaction with fellow product managers, customers, partners and vendors to understand requirements and needs. You will be expected to deliver product functionality for the area of ownership that matches Palo Alto’s level of innovation found throughout the product. You will be involved with public cloud security-focused products and services throughout all stages of the life cycle.

Your Impact

• Build, grow and nurture a high-performing SRE/DevOps team, including hiring, mentoring, and professional development
• Drive seamless 24/7 round-the-clock site reliability engineering workflows in conjunction with the regional teams in the organization
• Influence and align the Organization's vision by collaborating with Customers, Partners, Product Management and Engineering teams
• Deliver high-quality results with full ownership and take the product/ service to the next level
• Implement and promote Agile methodologies and SRE/DevOps practices to streamline development processes
• Own career development of the team through active coaching
• Foster a strong team culture of engineering excellence, customer passion, collaboration, diversity and inclusion
• Communicate effectively with stakeholders, including upper management, to provide updates on project progress, risks, and roadblocks
• Facilitate clear and open communication within the SRE/DevOps team

Your Experience 

• 15+ years of experience in SRE/DevOps roles, with a focus on cloud-based infrastructure
• 5+ years of experience managing a team of SRE/DevOps engineers
• Deep knowledge of modern infrastructure management and site reliability engineering practice, including Infrastructure-as-Code tools (e.g., Terraform, Ansible, AWS CF)
• Solid understanding of public cloud technologies (AWS, GCP, Azure) with hands-on technical knowledge of at least one major public cloud
• Deep knowledge of modern software development tools/ways of working (e.g., git/GitHub, DevOps tools, metrics/monitoring, ) and development environments to provide DevOps services and solutions
• Experience with building tools to improve the reliability of systems, automated remediation of issues, or improve scalability with hands-on experience collecting performance data, analyzing, troubleshooting, and tuning
• Leverage AI-driven operations to enhance incident response, automation, and proactive monitoring, and to improve overall system efficiency
• Knowledge of defining and monitoring system quality measures, including SLIs (Service-level Indicators), SLOs (Service-level Objectives), and Service-level Agreements (SLAs)
• Work closely with customer support teams to provide timely and accurate updates to customers during incidents, setting realistic expectations for resolution times (MTTR)
• Lead the development and implementation of robust incident management processes, ensuring timely detection, response, and resolution of incidents affecting system reliability
• Exceptional leadership skills with the ability to inspire, mentor, and motivate a team, including performance evaluation and career development
• Excellent communication skills with the ability to work collaboratively and effectively with cross-functional teams and knowledge-sharing
• Ability to interact effectively at all levels with sensitivity to cultural diversity
• Ability to convey complex technical concepts to non-technical stakeholders
• Active listening, conflict resolution skills, strong problem-solving abilities
• Capacity to handle high-pressure situations and make critical decisions quickly
• Understanding of the company's business goals and the ability to align team efforts accordingly

The Team

The SASE Prisma Access team is responsible for building products that protect data, workloads, and infrastructure for some of the largest enterprise customers in the world. We help the customers in their journey to the public cloud by ensuring they have the best-in-class protection. The public cloud market has been growing at a very rapid rate for the last few years. As more and more enterprises use public clouds, there is an insatiable demand for securing workloads in the public clouds. With the recent acquisition of two leading companies in this space - RedLock and Evident .io, Palo Alto Networks is now the market leader.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.