Senior Manager - Supervision and Regulatory Risk, CEMEA

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

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Team Summary

Visa collaborates with internal and external partners to champion security in the markets and maintain the integrity of the digital payments ecosystem. With increasing regulatory oversight in our region, we are keen to strengthen our Supervisory and Regulatory Risk team to ensure compliance with existing and emerging regulatory obligations.

What a Senior Manager Supervisory Risk Management - CEMEA does at Visa

The Senior Manager position in the CEMEA Corporate Risk Function will lead and manage supervisory and regulatory risk management matters for the Central Europe, Middle East, and Africa (CEMEA) region. The role will report to the CEMEA Senior Director of Corporate Risk.

The objective of the role is to execute the regional risk-based framework for identifying, monitoring, and managing supervisory relationships, and coordinate global input and responses for regulatory reporting obligations and inquiries from regional regulators. The incumbent will establish strong regional regulatory engagement processes, drive consistency in establishing a risk-based approach to dealing with supervisory inquiries and reporting, and mature risk governance practices to manage the increasing complexity of supervisory engagements in the market.

The Senior Manager will manage and oversee engagement with the relevant regulators on supervisory matters in the CEMEA region, in strong collaboration with regional and global partners in Government Engagement, Compliance, and Legal. This position will be based in Almaty, KZ.

Description and primary responsibilities

The Senior Manager will assist the team with initiatives to operationalize the Regional Supervisory Engagement Model, including

• Proactively manage multiple inquiries and coordinate deliverables to meet the expectations of regulators and internal clients.
• Proactively attend to and ensure that regional regulatory requests are addressed in a timely and consistent manner.
• Coordinate with global and regional subject-matter experts while providing technical expertise to develop appropriate responses to common inquiries from regulators.
• Identify emerging trends and work closely with global and supervisory leaders in other regions to drive a consistent approach for topical themes that are relevant across various regions.
• Track global supervisory obligations and engagements in coordination with market risk managers, business stakeholders, Government Engagement, and Legal partners.
• Provide regular and ongoing reporting, metrics, and information related to CEMEA regulatory trends and supervisory management.
• Manage the supervisory risk register and maintain a knowledge repository/regulatory playbook for information used to respond to regulatory inquiries or consultations.
• Develop presentations and reporting for management and governing bodies.

• Licensing and registrations. Partner with regional business and functional teams to engage with government stakeholders as appropriate, to foster sound conditions for operating across the region, support obtaining Visa operating licenses in key markets (as necessary), and maintain compliance with requirements to secure/renew Visas local operating licenses.
• Partnerships and reporting obligations.
  • Strengthen the partnership model with a diverse group of partners, primarily Government Engagement, Legal, Compliance, country teams, and Global Risk teams.
  • Work closely with the Global Supervisory Engagement (GSE) on key department initiatives and ongoing efforts such as tracking, metrics, presentations, and reporting requirements.
  • Foster partnerships with regional teams to ensure the appropriate implementation and maintenance of the Supervisory RACI and support and address supervisory expectations.
  • Facilitate and standardize processes for regional regulatory reporting obligations.
• Trainings and development. Lead regional training sessions on the supervisory risk landscape and drive awareness of regulatory requirements and obligations.
• Regional risk committee and governance.
  • Provide support to the Senior Director of Corporate Risk in identifying key regulatory and supervisory topics to elevate to the regional risk committee, as well as in the preparation of regional reporting.
  • Support coordination of incident management-related obligations.
  • Assist with the development of communications, presentations, and training materials.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

• A minimum of 12 years of post-educational work experience with a Bachelor Degree, or at least 10 years with an Advanced Degree (e.g., Masters, MBA, MD).
• Over 10 years of relevant experience in areas such as Corporate Risk, Governance, Risk Management, Compliance, Audit, Regulatory Management, Legal, or related fields.
• Comprehensive understanding of the payments and banking sectors.
• Experience in regulations and guidelines related to payment networks, financial institutions, and the digital payments industry, including emerging payment system regulations and supervision.
• Demonstrated leadership abilities with a proven track record of collaborating across teams, providing technical guidance, and supporting the professional development of colleagues.
• Proven ability to lead meetings, deliver presentations, and interact effectively across all organizational levels.
• Exceptional written and verbal communication skills, capable of leading discussions and producing clear, effective reports and presentations, including those for executive-level audiences.
• Ability to manage multiple initiatives concurrently with strong attention to detail.
• Data driven with significant experience in analytics.
• Fluency in English (both verbal and written) is required. Proficiency in additional languages such as Russian or Arabic is a plus.
• Proficient in Microsoft PowerPoint, Excel, Word, and Outlook.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.