Senior Product Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role

Looking for a career path that combines technical savvy and business strategy? Product Managers at PayPal are data-driven decision makers, building new features and products that touch millions of customers and merchants around the globe. You will perform analysis or mining of data, evangelize the insights drawn from the data analysis, and work with developers and designers to define features based on these insights. As a Product Manager, you will be focused on ensuring the aggressive expansion of PayPal’s business, helping to explore key opportunities for growth, creating stellar customer experiences, and supporting all aspects of the business while partnering with employees from all backgrounds and organizational leaders.

Meet our team

The User Growth team is responsible for growing PayPal’s membership through acquisition and engagement. We focus on delighting customers, directly addressing their pain points, and giving them reason to choose to use PayPal as a preferred way to pay.

Job Description:

Your way to impact

As a Product Manager, you will be focused on ensuring the aggressive expansion of PayPal’s business, helping to explore key opportunities for growth, creating stellar customer experiences, and supporting all aspects of the business while partnering with employees from all backgrounds and organizational leaders.

Your day to day:

In your day-to-day role, you will:

• Think strategically and creatively to gather product and customer insights and help define the Product Vision and Strategy   

• Understand PayPal’s strategic and competitive position and deliver products that are recognized as best in class 

• Analyze current customer experiences to define friction points and create seamless and effortless experiences 

• Develop product roadmaps and work with cross-functional teams (business, program managers, product, development, UX, analytics) 

• Define detailed product requirements, scope, ship, measure features and use rapid cycles to iterate and learn 

• Drive product development by building end-to-end solutions with a team of world-class engineers and designers 

• Build trust and effective relationships with peers/cross-functional teams  

  

What do you need to bring: 

• Passion for consumer advocacy

• Strong analytical and data visualization skills (using these skills to drive data driven recommendations)

• Comfort owning strategy E2E, from problem to solution to optimization

• Experience with qualitative and quantitative methodologies to understand customers and an ability to explore and structure customers’ insights 

• Knowledge of data analytics and statistics to collaborate closely with data analytics teams

• Strong problem-solving abilities - you can cut through the noise and laser focus on what really matters

• Ability to juggle multiple priorities and thrive in fast-paced environments

• Experience working with internet technologies, or the payments industry is desirable 

• Strong ability to translate product needs to technology and to understand technology 

• Excellent verbal and written communication skills 

• Team player attitude with ability to interface and build relations at all levels 

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.