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Service Advisor - Asesor /a de Servicio , Automoción, Madrid

Community Of Madrid, Spain (On-site)

Service Advisor - Asesor /a de Servicio , Automoción, Madrid

2 Weeks ago • 1-2 Years • Operations • Undisclosed

About the job

2 skills required for this role

Add these skills to join the top 1% applicants for this job

team-player

customer-centric

Job Description

Tesla seeks a Service Advisor to coordinate seamless service experiences for customers. Responsibilities include communicating with customers throughout their service journey, managing escalations, liaising with internal teams, and problem-solving. The role involves organizing appointments, acting as a liaison between customers and the service team, ensuring adherence to safety regulations, and collaborating across departments to exceed KPIs. The ideal candidate is customer-centric, a skilled multi-tasker, eager to learn about car repair and technology, an excellent communicator in English and Spanish, a flexible team player, and holds a valid driver's license. The position requires working shifts, potentially including Saturdays.

Must have:

Excellent customer service skills
Strong communication (English & Spanish)
Problem-solving abilities
Organizational and time management skills
Proficiency in car repair technologies
Teamwork and collaboration skills
Valid driver's license

Perks:

Competitive compensation and benefits package
Tesla shares
Ongoing training and development
Dynamic work environment

What to Expect

Do you want to help accelerate the world’s transition to sustainable energy?

At Tesla, that’s our mission.

Our Service Advisors coordinate a seamless service experience for our customers. They are our front line and brand ambassadors, supporting Tesla’s mission. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.

We offer:

A dynamic, safe and fast-paced environment where inclusion, learning and collaboration are key to success

The chance to work with innovative technology and advanced tools and software

Ongoing training and development to help you grow your skills and career

A competitive compensation and benefits package including Tesla shares

What You’ll Do

You will:

Communicate: Support and update customers through their entire service journey, from first contact to when they are reunited with their Tesla vehicle. You will confidently manage escalations and difficult conversations, liaise with relevant internal teams and solve problems. You will advise and educate the customer on Tesla warranty policies

Coordinate: Organize customer appointments both digitally and physically in the Service Center. Act as a coordination point between our customers and the rest of the Service team to deliver excellence during every service visit. Additionally, you will ensure all health and safety regulations and procedures are adhered to, for both employees and customers.

Collaborate: By partnering across teams and departments you aim to ensure consistency in our customer experience, by meeting and exceeding individual KPIs and by helping your team. You will act as a partner and mentor to more junior team members and share best practices

Innovate: As a team, you will be trusted to continuously create, identify and implement improvements to the customer experience

What You’ll Bring

You are:

Customer-centric above all: You act with the customer in mind. You have a solid background within customer service, and you are able to improve the team’s ability to deliver an excellent customer experience. You are an excellent problem solver.

A dynamic and skilled multi-tasker: You prioritize your time and tasks efficiently and deliver on time. You are energetic, highly organized, and proactive. You thrive in a fast-paced, ever-changing environment, while maintaining attention to detail.

Eager to learn: We expect you to have an in-depth knowledge in car repair and technologies and to be eager to continuously develop your knowledge on service operations and vehicle systems

An excellent communicator: You communicate clearly and respectfully in English and Spanish, act as a Tesla ambassador through digital channels, phone and face-to-face.

Flexible team player: You like collaborating closely with different kinds of people and can establish and maintain strong working relationships with all internal stakeholders. You can work in shifts to support your team. This may include Saturdays.