Service Advisor - Asesor /a de Servicio , Automoción, Madrid

Do you want to help accelerate the world’s transition to sustainable energy?  

At Tesla, that’s our mission. 

Our Service Advisors coordinate a seamless service experience for our customers. They are our front line and brand ambassadors, supporting Tesla’s mission. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience. 

We offer: 

• A dynamic, safe and fast-paced environment where inclusion, learning and collaboration are key to success 

• The chance to work with innovative technology and advanced tools and software 

• Ongoing training and development to help you grow your skills and career 

• A competitive compensation and benefits package including Tesla shares 

You will: 

• Communicate: Support and update customers through their entire service journey, from first contact to when they are reunited with their Tesla vehicle. You will confidently manage escalations and difficult conversations, liaise with relevant internal teams and solve problems. You will advise and educate the customer on Tesla warranty policies 

• Coordinate: Organize customer appointments both digitally and physically in the Service Center. Act as a coordination point between our customers and the rest of the Service team to deliver excellence during every service visit. Additionally, you will ensure all health and safety regulations and procedures are adhered to, for both employees and customers.  

• Collaborate: By partnering across teams and departments you aim to ensure consistency in our customer experience, by meeting and exceeding individual KPIs and by helping your team. You will act as a partner and mentor to more junior team members and share best practices 

• Innovate: As a team, you will be trusted to continuously create, identify and implement improvements to the customer experience