Store Leader (Store Manager)

2 Weeks ago • 2 Years + • Operations

Job Summary

Job Description

The Store Leader, reporting to the Regional Leader, is responsible for overseeing the day-to-day operations of an Activate Games store in Mississauga, Ontario. This role requires strong leadership and customer service skills, managing a team to deliver exceptional customer experiences. Responsibilities include store operations, maintaining brand consistency, managing employee performance, addressing customer concerns, overseeing maintenance and inventory, and ensuring a fun and engaging atmosphere. The ideal candidate will have demonstrated leadership experience in a customer-facing environment, proficiency with tools and software, and a passion for gaming and technology.
Must have:
  • 2+ years leadership experience
  • Excellent customer service
  • Strong team leadership skills
  • Proficient in MS Office
  • Operational efficiency
  • Maintenance & inventory management
Perks:
  • Competitive salary
  • Benefits package
  • Paid time off
  • Casual dress
  • Employee discount
  • On-site parking

Job Details

#Enter the Game

 

Activate is a technology company building interactive gaming facilities across Canada and the US. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. We are looking to expand our store operations team with an addition of a Store Leader at our Mississauga store located at Unit 1 - 5980 McLaughlin RD. To learn more about us, click here and follow us on Instagram and Facebook @activategames. 

 

The Store Leader works under the direction of the Regional Leader and plays a critical role leading a team that will deliver excellent customer experience in a dynamic and fun environment. The Store Leader should demonstrate strong leadership, customer service skills, the ability to work well both in a team and individually, and a curiosity for all things tech and gaming-related.

 

The Duties and Responsibilities:  

  

Store Operations 

  • Oversee day to day operations including interpreting and communicating company expectations; must be flexible and available to address issues that may arise  
  • Effective understanding of key performance indicators
  • Help maintain brand consistency through positive customer experiences and local event involvement
  • Participate in planning meetings to prepare and roll out various training and initiatives
  • Perform regular general inspections of front desk and gaming areas
  • Perform daily cleaning and maintenance duties in compliance with company standards
  • Responsible for preventing security or safety concerns by adhering to outlined procedures, providing training to employees and identifying risks that may exist 


Customer Relations 

  • Create a lasting experience with in-store customers 
  • Ensure customer satisfaction is a high priority and always top of mind
  • Receive and communicate customer suggestions for business process improvement 


People Leadership 

  • Scheduling duties, as required, to ensure peak periods are properly staffed 
  • Leading in the hiring of new employees and creating a talent pipeline
  • Managing performance of employees, including accountability coaching and development
  • Training and development of new and current employees
  • Address escalated concerns from customers and/or employees when necessary 


Maintenance and Inventory

  • Oversee the day to day maintenance process flow required for the facility 
  • Ensure scheduled maintenance is coordinated by the Team Lead as needed, audit Team Lead notes and logs to ensure accuracy
  • Audit and own the inventory process flow, managed by the Team Lead for maintenance, merchandise, and vending products
  • Provide regular updates to Regional Leader on facility issues
  • Assess the gaps and identify the level of training required to enable employees to assess and/or carry out maintenance through coaching and practical experience
  • Ensure team is aware of room maintenance and how that impacts operations and customer experience 


The Qualifications: 

  • Demonstrated leadership ability with 2 years of experience in a customer facing environment
  • Demonstrated strengths in collaborative team environments
  • Ability to foster strong relationships with customers and employees
  • Excellent communication skills, including listening, and oral
  • Proficient in the use of hand and power tools
  • Proficient in Microsoft Office and related software
  • Multitasking in both leading teams and operational performance
  • Highly organized in managing competing priorities


The Perks:  

  • Competitive salary 
  • Benefits package
  • Paid time off
  • Casual dress 
  • Employee discount 
  • Fun and dynamic work environment
  • On-site parking


Successful completion of a criminal record check is a condition of employment for this position.  

 

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.  

 

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted. 

Similar Jobs

Nintendo - Brand Ambassador

Nintendo

Mobile, Alabama, United States (On-Site)
1 Week ago
Koniag Government Services - FOIA Analyst

Koniag Government Services

Goa, India (On-Site)
7 Months ago
Ness Digital - Senior .NET Full-Stack Engineer

Ness Digital

Timișoara, Timiș, Romania (Remote)
2 Months ago
Bungie - Destiny 2 Global Franchise Director

Bungie

(Hybrid)
4 Days ago
Company3 Method Studios - Senior Benefits Administrator (Temporary)

Company3 Method Studios

Santa Monica, California, United States (Hybrid)
1 Month ago
Google - Business Operations Program Manager, Global Data Centers

Google

Skien, Telemark, Norway (On-Site)
1 Week ago
Keywords Studios - Executive - Transport Administration

Keywords Studios

Haryana, India (On-Site)
1 Month ago
Keywords Studios - Player Engagement - Senior Operations Manager

Keywords Studios

Western Visayas, Philippines (Hybrid)
6 Days ago
Onward Search - Resource Manager (Agency)

Onward Search

Denver, Colorado, United States (Remote)
1 Week ago
Google - Risk and Compliance Program Manager

Google

Singapore (On-Site)
4 Days ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Milestone - Inside Channel Manager

Milestone

Belgium (On-Site)
1 Week ago
JMA - Technician II, Sheet Metal Fabricator

JMA

Liverpool, New York, United States (On-Site)
6 Months ago
Evolution - Key Account Manager

Evolution

Chile Chico, Aysén, Chile (On-Site)
9 Months ago
Warner Bros Games - Set Watch Security Officer

Warner Bros Games

California, United States (On-Site)
1 Week ago
Tesla - Service Advisor

Tesla

England, United Kingdom (On-Site)
2 Months ago
Dmg - Account Executive

Dmg

Cincinnati, Ohio, United States (On-Site)
6 Months ago
Mega Zebra - Human Resource Intern (m/f/d)

Mega Zebra

Montreal, Quebec, Canada (Hybrid)
9 Months ago
Nintendo - Intern - Public Relations

Nintendo

Redmond, Washington, United States (On-Site)
5 Months ago
Warner Bros Games - Digital Operations Specialist

Warner Bros Games

London, England, United Kingdom (Hybrid)
2 Months ago
AGS - American Gaming Systems - Field Service Technician I

AGS - American Gaming Systems

Nashua, New Hampshire, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Mississauga, Ontario, Canada

Epic Games - Senior QA Programmer

Epic Games

Montreal, Quebec, Canada (On-Site)
2 Months ago
Ubisoft - Assistant Art Director [Rainbow Six Siege]

Ubisoft

Montreal, Quebec, Canada (On-Site)
1 Week ago
Epic Games - Senior AI Gameplay Programmer, UEFN

Epic Games

Montreal, Quebec, Canada (On-Site)
6 Days ago
Amazon Games - Team Lead - Game Design

Amazon Games

Montreal, Quebec, Canada (On-Site)
5 Days ago
NVIDIA - Senior Hardware Customer Quality Engineer

NVIDIA

Canada (On-Site)
1 Month ago
Rockstar Games - Animator: Gameplay (Mid/Senior)

Rockstar Games

Oakville, Ontario, Canada (On-Site)
10 Months ago
Ubisoft - Machine Learning Programmer (Character & Animation)

Ubisoft

Montreal, Quebec, Canada (On-Site)
1 Week ago
Google - Student Researcher, PhD, Winter/Summer 2025

Google

Montreal, Quebec, Canada (On-Site)
5 Months ago
Airlab Inc  - Artificial Intelligence Researcher

Airlab Inc

Montreal, Quebec, Canada (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

SmileGate - Senior MMORPG Game Operator (GM/CM)

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
1 Month ago
Next Level Business Services - BPM solution consultant

Next Level Business Services

Edison, New Jersey, United States (On-Site)
6 Months ago
Inspired Entertainment - Field Service Engineer

Inspired Entertainment

Aylesbury, England, United Kingdom (On-Site)
3 Months ago
OKX - Specialist, Customer Due Diligence Operations (KYB)

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
6 Months ago
Tesla - Utilities Specialist - Real Estate Operations

Tesla

Amsterdam, North Holland, Netherlands (On-Site)
2 Months ago
Hawk Eye Innovations - Match Operations Assistant - Glasgow

Hawk Eye Innovations

Scotland, United Kingdom (On-Site)
1 Day ago
Activate Games - Store Leader (Store Manager)

Activate Games

Pembroke Pines, Florida, United States (On-Site)
1 Week ago
Twitch - Strategy & Operations Manager

Twitch

San Francisco, California, United States (On-Site)
1 Month ago
PLAYSTUDIOS - POP! Slots General Manager

PLAYSTUDIOS

Tel Aviv District, Israel (On-Site)
6 Days ago
The Walt Disney Company - Costume Assistant - 12month contract (HKD$6000 Special Welcome Reward)

The Walt Disney Company

Hong Kong (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences.

Calgary, Alberta, Canada (On-Site)

Westminster, Colorado, United States (On-Site)

California, United States (On-Site)

Arizona, United States (On-Site)

Sterling, Virginia, United States (On-Site)

Culver City, California, United States (On-Site)

Pembroke Pines, Florida, United States (On-Site)

Pembroke Pines, Florida, United States (On-Site)

Arizona, United States (On-Site)

Winnipeg, Manitoba, Canada (On-Site)

View All Jobs

Get notified when new jobs are added by Activate Games

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug