Studio Head

2 Months ago • 8 Years + • Operations

Job Summary

Job Description

The Studio Head in Charleston, SC will oversee all aspects of the studio's performance, from strategy and day-to-day operations to team management and client relations. This leadership role requires experience in gaming QA, a proven track record of managing large-scale profit centers, and a passion for building high-performing teams. Responsibilities include strategic direction, budget management, resource allocation, client relationship management, ensuring SLAs and quality standards are met, fostering growth, and mentoring direct reports. The ideal candidate will be a strong analytical and communicative leader with experience in outsourced service environments and managing multilingual teams.
Must have:
  • 8+ years in gaming QA management
  • 3+ years leading a site
  • P&L management experience
  • Client relationship expertise
  • Team leadership and mentoring
  • Strategic operational management
Good to have:
  • Experience in outsourced services
  • Multilingual team management
  • Project/change management frameworks
Perks:
  • Competitive Base Salary & bonus
  • Full-time benefits

Job Details

Description

Studio Head

Location: Charleston, South Carolina - On-Site

Trusted with the overall performance of the Charleston, South Carolina studio, the Studio Head has a hand in every aspect of the strategy and day-to-day operations, with direct or dotted-line oversight of all its teams. This person will grow and manage our Quality Assurance businesses in gaming.

Success in this role will be measured by delivering exceptional results for client, meeting internal KPIs, and ensuring the studio is poised for organic and new client growth within existing and emerging markets.

Heading up such a fast-growing game services studio requires a combination of vision and execution, quality assurance in gaming background, a passion for building and growing healthy teams, and a strong sense of entrepreneurship. The ideal candidate for this exciting position will be an adaptable, authentic leader with strong analytical and communication skills. This is someone who fosters collaboration, enjoys improving processes and mentoring new talent, and has a strong track record managing a large-scale profit center.

What you’ll be doing

  • Provide leadership and strategic direction for the site, ensuring employee and client satisfaction, as well as profitability
  • Oversee site operations, ensuring optimal resource allocation and driving improvements to the gaming services especially in quality assurance for game testing
  • Manage the site’s budget and P&L
  • Manage all site resources to ensure client SLAs are met and quality standards are met or exceeded
  • Position the site for growth opportunities with new and existing clients, including developing strong client relationships to ensure their ongoing satisfaction
  • Improve the organization through the application of best practice, procedures, policies and technology
  • Ensure site compliance with InfoSec, H&S, legal, and other similar standards, requirements and employer obligations
  • Mentor direct reports, manage their performance and attached KPIs, and support development through formalized development plans and coaching
  • Support the setup of new projects, enhancements to existing engagements and generally provide support to key operational initiatives
  • Serve as escalation point for client concerns
  • Take an active role in the community representing and promoting the PTWI brand

Requirements

What we’re looking for

  • At least 8 years of progressive experience in managing Quality Assurance Operations in gaming, with a minimum of 3 years leading a site is required
  • Experience managing operations at a strategic level in a fast-paced environment, within a global organization
  • Experience managing teams within the games services sector including Localization, Quality Assurance, LQA, Player Support.
  • Experience managing the P/L
  • Experience as a vendor
  • Experience in client-facing roles, including a keen understanding of client goals and vision and a demonstrated track record of consistently outperforming contractual SLAs and KPIs
  • A proven ability to inspire exceptional performance from teams, and to act as an ambassador of PTW’s unique culture of quality and flexibility, which defines us with our employees, and clients and their customers
  • Bachelor’s or equivalent experience
  • A candidate with experience in either of the following would have a distinct advantage: outsourced service environments, managing multilingual teams, video games, change or project management frameworks

Who we are

Since 1994, Pole To Win has provided outsourced Quality Assurance, Customer Experience and Localization Services to the Interactive Media, Internet of Things (IoT), Technology and e-Learning markets. Our service lines include Quality Assurance, Quality Engineering, Localization, Translation, Customer Experience, Talent Acquisition, Audio Production.

http://www.ptw.com

Benefits

Competitive Base Salary & bonus

Full-time benefits

Similar Jobs

Whoop - Signal Processing Engineer II

Whoop

Boston, Massachusetts, United States (On-Site)
6 Months ago
Tesla - Service Technician / Automotive Mechanic

Tesla

Lincoln, England, United Kingdom (On-Site)
2 Months ago
ByteDance - Safety and Support Specialist

ByteDance

Gurugram, Haryana, India (On-Site)
2 Months ago
The Walt Disney Company - Design Manager, APAC Creative

The Walt Disney Company

(On-Site)
4 Months ago
Rackspace Technology - Lead Engineer - Multi-Cloud Platforms and Infrastructure

Rackspace Technology

United States (Remote)
4 Months ago
Voodoo - Operations Manager

Voodoo

Paris, Île-de-France, France (On-Site)
1 Month ago
Canva - Global Equity Operations Lead

Canva

San Francisco, California, United States (Remote)
4 Months ago
DraftKings - Operations Associate, Pick6

DraftKings

United States (Remote)
2 Months ago
The Walt Disney Company - Port Cost Senior Analyst

The Walt Disney Company

London, England, United Kingdom (On-Site)
2 Months ago
The Walt Disney Company - Entertainment Technician (Pyro & Special Effects) - Full Time

The Walt Disney Company

Hong Kong (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

N-iX - Senior .NET Full-Stack Engineer

N-iX

Ukraine (Remote)
3 Months ago
N-iX - Senior Angular Engineer

N-iX

Colombia (Remote)
2 Months ago
Nielsen Holdings - Editorial Research Specialist - Freshers

Nielsen Holdings

Mumbai, Maharashtra, India (Hybrid)
1 Month ago
StoneX Group  Inc  - UAT Tester

StoneX Group Inc

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Romero Games - Lighting Artist

Romero Games

Galway, County Galway, Ireland (Remote)
2 Months ago
Aristocrat Gaming - Technical Artist

Aristocrat Gaming

Reno, Nevada, United States (Hybrid)
3 Months ago
PTW - Quality Analyst

PTW

Karnataka, India (Hybrid)
2 Months ago
Bungie - Marathon Activities Senior Design Lead

Bungie

United States (Hybrid)
1 Month ago
Aristocrat Gaming - P&C - Employee Relations Specialist

Aristocrat Gaming

North Ryde, New South Wales, Australia (Hybrid)
1 Month ago
Tencent - Game Research & Development Intern, Engine Research

Tencent

Los Angeles, California, United States (On-Site)
10 Months ago

Get notifed when new similar jobs are uploaded

Jobs in South Carolina, United States

Ziff Davis - Account Director (Sales)

Ziff Davis

Philadelphia, Pennsylvania, United States (Remote)
5 Months ago
Fabric - Applied Cryptographer, ZKP Research

Fabric

San Francisco, California, United States (Remote)
6 Months ago
NVIDIA - Senior HPC Performance Engineer

NVIDIA

Santa Clara, California, United States (On-Site)
2 Months ago
Fabric - Applied Researcher, Cryptography Hardware

Fabric

Los Angeles, California, United States (Remote)
6 Months ago
Canva - Corporate Accounting Manager (12 month FTC)

Canva

San Francisco, California, United States (Remote)
2 Months ago
Next Level Business Services - PL/SQL Programmer

Next Level Business Services

San Francisco, California, United States (On-Site)
5 Months ago
Netflix - Analytics Engineer (L5) - Consumer Insights DSE

Netflix

Los Angeles, California, United States (On-Site)
2 Months ago
Eleven Labs - AI Safety Operations

Eleven Labs

United States (Remote)
1 Month ago
ByteDance - Senior Data Engineer, Global E-Commerce Governance Platform

ByteDance

San Jose, California, United States (On-Site)
2 Months ago
Epic Games - Lead Counsel (Regulatory)

Epic Games

Cary, North Carolina, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Keywords Studios (Player Support) - Player Support Agent - French/English

Keywords Studios (Player Support)

Silesian Voivodeship, Poland (Hybrid)
1 Month ago
Hudl - Sr. Workplace Operations Specialist

Hudl

Chiavari, Liguria, Italy (On-Site)
4 Months ago
HP - Sr SaaS Strategy & Operations Manager

HP

Spring, Texas, United States (On-Site)
7 Months ago
Overwolf - Head Of Technical Support

Overwolf

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
2 Months ago
Bally's Interactive - Senior Internal Auditor

Bally's Interactive

Lincoln, Rhode Island, United States (On-Site)
3 Months ago
Thumbtack - Service Advocate

Thumbtack

Philippines (Remote)
2 Months ago
Egnyte - Marketing Operations Manager

Egnyte

India (On-Site)
5 Months ago
Microsoft - Principal Quality Engineering Manager

Microsoft

Taipei City, Taiwan (On-Site)
3 Months ago
Cyara - Sales Operations Analyst – Data

Cyara

Hyderabad, Telangana, India (Hybrid)
4 Months ago
Hapag-Lloyd AG - Service Delivery and Project Manager IT Support Services

Hapag-Lloyd AG

Chennai, Tamil Nadu, India (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

We’re a global team of passionate, hard-working, ambitious gamers, whose goal is always to make every gamer's experience as perfect as possible. We’re dedicated to helping your players, because they’re part of our community too. We’ve been working hard for players, clients, and the games industry for over 30 years, providing industry-leading services to every part of the globe.


We believe great work gets done by teams who love what they do. This is why we approach every solution with an all-minds-on-deck strategy that leverages our global workforce's strength, creativity, and passion. 

8,500+ passionate gamers

650+ top developers and publishers as clients

5.3 million hours QA testing

7 year average client partner tenure

2,500+ LQA titles


PTW is a boutique games services company with over 40 offices in 16 countries worldwide. Our range of services include quality assurance, localization, player support, community management, art production, game development, and audio production services.


We believe that innovation comes in all sizes, which is why we take on projects of any size and love crafting a custom solution, no matter the scale. 


PTW, comprised of global subsidiaries, is a UK-based holding company formed in 2016 under the umbrella of Poletowin Holdings, Inc. which is listed on the 1st Section of Tokyo Stock Exchange as 3657. 


The PTW family of brands includes SIDE, 1518 Studios and Entalize

Get notified when new jobs are added by PTW

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug