System Engineer

At Alliance Innovation Lab – Silicon Valley (AIL–SV), we bring artificial intelligence (AI) to mobility and beyond.  From developing autonomous driving systems to designing experiences and building future businesses, our researchers apply AI technology to improve mobility for everybody.  We are exploring the cutting edge of new technologies and combine with new business models to lay the groundwork for the future of mobility.

We’re currently looking for Systems Engineer to support our SV Lab in Santa Clara, CA (Onsite).

**No visa sponsorship for this position at this time.**

Responsibilities:

1. Technical Support.

• Monitors incoming support tickets raised from business users or raised as a result from automation defects.
• Troubleshoot issues related to automation tools, processes, and infrastructure.
• Respond to support tickets, inquiries, and service requests in a timely and professional manner.   
• Diagnose and resolve technical issues through analysis, troubleshooting and collaboration with business analyst, process owners, and key stakeholders.
• Determines root cause of incidents (configuration vs. defect).
• Collaborate with business analysts, developers, and other stakeholders to understand requirements and address technical challenges.
• Provide technical leadership. Recognized authority for the organization and recognized expert in multiple disciplines.
• Draw up, maintain blueprint of the information system for which he/she is responsible, and ensure the permanent integrity of the map of information system in relation to the master plan.
• Adhere to existing enterprise standards and guidelines. Develop architecture artifacts, such architectural patterns and high level designs.
• Provide technical guidance and oversight to development teams. Define solution architecture for challenging and complex scenarios.
• Develop and maintain automation scripts (e.g., using Bash, Python, or other scripting languages) to streamline routine tasks and workflows.
• Implement and maintain backup and disaster recovery solutions.
• Maintain the existing VMware infrastructure while supporting a myriad of applications utilized by the lab. 
• Responsible for end users support of workstations and computing assets.

2. Monitoring and Maintenance.

• Generate and analyze support and performance metrics to ensure smooth operation and identify potential issues.
• Conduct regular audits and reviews of operation workflows to identify areas of optimization and improvement.
• Implement changes and updates to solutions as needed to enhance efficiency, reliability, and scalability.
• Monitors process monitoring dashboards regarding logs, run-time resources, license optimization, etc.
• Responds to anomalies in automation performance by triaging anomalies, identifying suspected root cause, and dispatching to pertinent support party(s).
• Performs small code changes or fixes to resolve issues. 
• Monitors incoming support tickets raised from business users or raised as a result from automation defects.
• Troubleshoot issues related to automation tools, processes, and infrastructure.  Respond to support tickets, inquiries, and service requests in a timely and professional manner.   
• Diagnose and resolve technical issues through analysis, troubleshooting and collaboration with business analyst, process owners, and key stakeholders.
• Determines root cause of incidents (configuration vs. defect).
• Monitoring performance and advising any necessary infrastructure changes through capacity planning & sizing exercises

3. Incident and change management.

• Document incident details, resolutions and lessons learned for future reference through the authorized platform.
• Forwards higher complexity issues to relevant teams.
• Assists with production requests, like asset changes, credentials, schedule changes, etc.
• Assess change requests and assess their impact on existing solutions, infrastructure, and business processes, driving recommendations to the team. 
• Lead Day-To-Day IT Operations, infrastructure services support, hardware & software asset management
• Demonstrable technical expertise in deploying MS applications, operating systems, and its migrations.
• Act as an escalation point for EUC related tasks which involves but not limited to
• Laptop/Desktop Installation, configurations, and troubleshooting.
• Patch management of managed systems.

4. ​Continuous Improvement.

• Stay informed about emerging trends, best practices, and advancements in automation technologies.
• Proactively identify opportunities for process improvement, automation, and innovation.
• Automation should be a key driver and the development & testing should be automated through frameworks / tools.

5. Compliance and Security.

• Ensure compliance with regulatory requirements, standards and policies governing automation implementation and data privacy. 
• Collaborate with business analysts, developers, and other stakeholders to understand requirements and address technical challenges.
• Own and drive the architecture for a project / product.
• Sound experience in defining, presenting and articulating solution architecture. Experience in conducting architecture reviews. Familiar with architect review processes.
• Must be able to design the end to end architecture for software engineering projects.

6. Documentation.

• Develop and Maintain documentation for standards, best practices and troubleshooting procedures.
• Create knowledge base articles and training materials for users and support employees.
• Ensure that documentation and Key Performance indicators are up to date and accessible to relevant stakeholders. 
• Investigate and resolve complex technical issues related to Linux systems and AWS services.
• Implement and manage patch management and configuration management tools  
• Administration of physical and virtualization environment.
• Create and maintain detailed technical documentation, including system configurations, procedures, and best practices.
• Collaborate with cross-functional teams to support project initiatives and deliver integrated solutions.

QUALIFICATIONS

Education/Certifications:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, Information Security or related field.
• Postgraduate degree – Desirable.
• 4-6 years of experience with system support/development and/or virtualization technologies.

Required Skills:

• Experience with agile development and software development life cycle (SDLC) processes.
• Experience with VMware.
• Experience with Linux environment.
• Experience with Mac and MDM (mobile device management). 
• Deep technical skills on Core technologies - DNS, DHCP, etc. 

Desired Skills:

• Working knowledge LAMP stack.
• Expertise with Nutanix/Rubrik/InTune/AWS.
• Proficient in creating flowcharts, process flows and data flow diagrams
• Experience with cross-regional teams.
• Experienced in Intune infrastructure
• Experienced in Linux/Mac/Windows image deployment & management.
• Ability to analyze complex problems, identify root causes, and implement effective solutions.
• Written and verbal communication skills to interact with stakeholders, gather requirements and provide technical support.
• Excellent understanding of distributed computing paradigm
• Exposure to the Solution/Enterprise/Research Architect space with at least few complex projects as an architect is a plus

Competencies:

Attention to detail, collaboration, teamwork, focus on results, customer orientation, negotiation and conflict management, effective communication, problem solving, planning and organization, work under pressure, adaptability, and flexibility

With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.

Nissan is committed to a drug-free workplace. All employment is contingent upon successful completion of a drug screen for roles based in the United States and background screening for all positions. 

All of us at Nissan – regardless of functional area or expertise – share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility. 

**Visa sponsorship for this position is not available at this time.**

#LI-PR1

Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.

It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team.  When everyone belongs, the power of NISSAN is undeniable.  Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.  We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Salary Range:

Salary Range Estimate: Annual Salary: (Minimum to Maximum of  Salary Range noted here). This compensation range represents the minimum and maximum base salary rates at Nissan for jobs assigned to this particular grade level. Please note that it is uncommon for an employee to be placed at either end of the range.  Rather, an employee’s actual base salary generally may fall somewhere in between and reflect the employee’s unique skills, work experience, education, work location, and market norms.  Additionally, pay may be based on comparisons to the base salary rates of other employees with similar backgrounds working in comparable roles.