Technical Program Manager, Customer Network Solutions
Job Summary
Job Description
- Bachelor's degree or equivalent experience
- 5+ years program management experience
- Customer-facing experience in networking
- Networking industry experience
- Excellent communication & presentation skills
- Experience with complex organizations & cross-functional teams
- Strong problem-solving skills
- Passion for customer success
4 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in program management.
- Experience in customer-facing roles within the technology industry, in the networking space.
- Experience working in the networking industry.
Preferred qualifications:
- Experience working with complex organizations and cross-functional teams.
- Excellent communication and presentation skills, with the ability to articulate technical concepts to a non-technical audience.
- Excellent problem-solving skills.
- Passion for driving customer success and delivering customer experiences.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.
As a Technical Program Manager at Google, you lead multi-disciplinary engineering projects using your engineering expertise. You plan requirements with internal customers and guide projects through the entire project lifecycle. This includes managing project schedules, identifying risks and communicating them to project stakeholders. You are equally at home explaining your team's analyses and recommendations to executives as you are discussing the technical trade-offs in product development with engineers. Using the technical and leadership expertise, you manage projects of various size and scope, identifying future opportunities, improving processes, and driving the technical directions of your programs.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Identify and prioritize customer needs and challenges, and help develop tailored strategies to address them.
- Collaborate with globally distributed teams to manage and drive the development and delivery of enterprise network engineering products, utilizing automation and software programs to provide efficient network services to customers.
- Build and maintain relationships with stakeholders within the product areas, including programs, engineers, and products.
- Advocate for the customer within Google Enterprise Network (GEN) and across Google, ensuring that customer needs are prioritized.
- Collaborate with Network Engineers, Software Engineers, and Project Managers to deliver technical networking projects.
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