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Technical Support Agent

Bavaria, Germany (On-site)

Technical Support Agent

34 Minutes ago • All levels • Administrative

About the job

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Job Description

E.ON is seeking a Technical Support Agent in Landshut, Germany. Responsibilities include providing customer support via hotline and ticket systems, creating content for contact center partners, resolving customer complaints, advising on product-specific questions, and detailed data entry using Microsoft CRM, Outlook, and Excel. Candidates should have training or experience in a customer-oriented profession, fluent English and one other language (German/French/Italian/Spanish), strong computer skills (PC hardware, Microsoft OS, game consoles), and experience or interest in PC/console gaming (especially racing games and Fanatec products).

Must have:

Customer support via hotline/ticket system
Fluent English and one other language
Strong PC and Microsoft OS skills
Data entry using Microsoft CRM, Outlook, Excel

Good to have:

Experience with PC/console games (racing games)
Experience with Fanatec products

Job Info

Job Identification 8149
Posting Date 01/07/2025, 11:16 PM
Locations E.ON-Allee 5, D-84036, Landshut, 84036, DE
Job Schedule Full time

Job Description

Responsibilities:

- Customer support via our service hotline and ticket system
- Creating content for contact center partners
- Clarifying and finding solutions for customer complaints in the technical support area
- Advising customers on product-specific questions
- Daily, detailed and timely data entry using Microsoft CRM, Microsoft Outlook and Excel

Qualification:
- Training or several years of professional experience in a customer-oriented profession
- Fluent written and spoken English is required. One other language: German/French/Italian/Spanish also required
- Good computer skills: Experience with PC hardware as well as Microsoft operating system and current game consoles
- Experience with PC and console games (especially racing games) and force feedback steering wheels is helpful. An interest in this area, especially in Fanatec products in particular, is required

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About The Company

Corsair

73 Active Jobs

Founded in 1994, CORSAIR (NASDAQ:CRSR) is a leading global developer and manufacturer of high-performance gaming and streaming gear. With 21 different product lines CORSAIR offers a complete range of products that help digital athletes perform at their peak and enable streaming creators to produce studio-quality content for their fans.

CORSAIR has built a passionate base of loyal customers due to its gamer- and creator-centric design philosophy, commitment to high performance, and professional quality. The company has received more than 4,000 product awards and has a footprint that reaches customers in more than 75 countries.

CORSAIR also includes subsidiary brands Elgato, which provides premium studio equipment and accessories for content creators, SCUF Gaming, which builds custom-designed controllers for competitive gamers, and ORIGIN PC, a builder of custom gaming and workstation desktop PCs and laptops.