US-Operations Lead

1 Month ago • All levels • Operations

Job Summary

Job Description

The Operations Lead will ensure the store adheres to Apple's values and policies, including privacy and environmental initiatives, while fostering operational excellence. They will collect and analyze data to share with the leadership team for strategic planning, recognizing achievements, and identifying areas for improvement. Responsibilities also include managing preservation work orders and budget compliance, ensuring health and safety standards, and coordinating with various teams to meet Apple Retail standards. Additionally, the role involves energizing and aligning team members with performance goals, addressing operational needs, and supporting customer-facing activities. The role requires contribution to an inclusive environment.

Must have:

Ensure store compliance with Apple values and policies.
Analyze data and share with leadership for strategic planning.
Manage preservation work orders and budget compliance.
Ensure health and safety standards are met.
Coordinate with teams to meet Apple Retail standards.
Address operational needs such as opening and closing procedures

1 skill required

1 skill required for this role

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budget-management

Job Details

Make sure the store complies with Apple values and policies, such as privacy and environmental initiatives, while maintaining a culture of operational excellence. Gather, interpret, and share data with the leadership team to strategize, recognize successes, and identify opportunities for improvement in key areas. Manage preservation work order tasks and supply budget in compliance with Apple standards. Make sure all applicable health and safety standards are being met, including the maintenance and testing of all life-safety and health systems. Coordinate partnership with the Operations team and the Technology and Merchandising Pro to make sure store technology and demos meet Apple Retail standards. Energize, inform, and align team members with store performance goals, priorities, and communication. Attend to time-sensitive team member feedback, questions, and concerns, and escalate issues to Store Leadership as appropriate. Address operational needs of the store such as opening and closing procedures, cash management, and overrides. Perform other tasks as needed, including but not limited to supporting customer-facing activities. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities.