VR/AR Technical Success Manager

1 Month ago • All levels • Software Development & Engineering

Job Summary

Job Description

Univrse is a Barcelona-based VR studio developing XRoam, an all-in-one LBVR solution. They are seeking a VR/AR Technical Success Manager to be the primary technical contact for customers, providing guidance, support, and ensuring user success and satisfaction. The role involves creating documentation, conducting training, providing demos, troubleshooting, building client relationships, monitoring usage, and channeling user insights to the product team. Advanced Unity engine knowledge is required.
Must have:
  • Create high quality docs, guides, creator materials.
  • Conduct onboarding, workshops and training sessions for clients and partners.
  • Provide demos, technical guidance and support to clients.
  • Develop and maintain strong relationships with clients developers.
  • Monitor usage and engagement metrics.
  • Channel back information and insights from users to the product team.
  • Proactive proposals to improve products and services.
  • Strong technical background with proficiency in Unity Engine and VR/XR technologies.
  • Strong product knowledge to explain product use and features effectively.
  • Being the key POC to the technical team on the customer side throughout the whole process.
  • Experience with customer engagement tools and platforms.
  • Ability to conduct interviews, get feedback from users, and create reports.
  • Knowledge and experience with Agile development practices, including Scrum and Kanban.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
  • Ability to work collaboratively with cross-functional teams.
  • Ability to manage multiple customer accounts effectively.
  • Strong organisational skills and attention to detail.
  • Autonomous and proactive.
  • Fluency in Spanish and English.
Good to have:
  • Additional languages
Perks:
  • Young, international, and dynamic work environment.
  • Chance to work on cutting-edge experiences.
  • Work with talented industry pioneers.
  • Opportunities to experiment with innovative technologies.
  • Competitive salary based on knowledge and experience.
  • Breakfast, fruit & snacks.
  • Beach volleyball on Tuesdays (during the summer).
  • Creative retreat with the whole team.
  • Frequent cultural and leisure activities.

Job Details

Description

🚀 Univrse is a Barcelona-based VR studio developing XRoam, the all-in-one LBVR solution for creating, deploying, and managing of multi-user and free-roaming VR experience (https://xroam.com/).

Our multidisciplinary and international team combines the physical, digital, and virtual worlds to create fascinating experiences.❤️ We love to open new paths to find unconventional solutions in the field of XR technologies.

We are looking for a skilled and motivated VR/AR Technical Success Manager to join our team. In this role, you will act as the primary point of contact for our customers on technical topics and questions, providing guidance and support to our users, creators, developers, helping them maximize the product value. For this role we are looking for someone with advanced knowledge of Unity engine.

Your goal is to ensure the users' success and satisfaction with our product.

What will you do? 🚀

  • Create high quality docs, guides, creator materials.
  • Conduct onboarding, workshops and training sessions for our clients and partners to facilitate a seamless integration of our product.
  • Provide demos, technical guidance and support to clients, helping them troubleshoot issues and optimize their use of the product.
  • Develop and maintain strong relationships with clients developers, understanding their needs and objectives to ensure successful product adoption.
  • Monitor usage and engagement metrics, proactively identifying opportunities for improvement and driving customer success initiatives.
  • Channel back information and insights from users to the product team.
  • Proactive proposals to improve our products and services.

Requirements

  • Strong technical background, with proficiency in Unity Engine and VR/XR technologies.
  • Strong product knowledge, with the ability to explain product use and features simply, methodically and effectively
  • Project Management: Being the key POC to the technical team on the customer side throughout the whole process; experience with customer engagement tools and platforms.
  • Analysis: Ability to conduct interviews, get feedback from users, and create reports.
  • Agile Methodologies: Knowledge and experience with Agile development practices, including Scrum and Kanban.
  • Excellent communication skills, both verbal and written, with the ability to convey technical information to both technical and non-technical users.
  • Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
  • Ability to work collaboratively with cross-functional teams and manage multiple customer accounts effectively.
  • Strong organisational skills and attention to detail.
  • Autonomous and proactive.
  • Fluency in Spanish and English; additional languages are a plus.

Benefits

🚀 What do we offer?

💫 A young, international, and dynamic work environment that is constantly growing.

😎 The chance to work on cutting-edge experiences.

🎯 Work with talented people who are industry pioneers.

🤓 Opportunities to experiment with innovative technologies.

✅ A competitive salary based on knowledge and experience.

🍌🍏 Breakfast, fruit & snacks.

🏃🏽‍♀️ Beach volleyball on Tuesdays (during the summer).

🌱 Creative retreat with the whole team.

👌🏽 Frequent cultural and leisure activities.

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About The Company

Based in sunny Barcelona UNIVRSE offers the unique opportunity to work at the cutting edge of VR technology, where innovation and creativity drive everything we do. As part of our team, you'll have the chance to create immersive experiences that reach a global audience, showcased at some of the world's most prestigious cultural venues. With a collaborative and forward-thinking environment, you'll enjoy creative freedom and the ability to experiment with groundbreaking technologies like XR and VR, all while being supported by a team that values personal growth, fun, and work-life balance. At UNIVRSE, your work will truly make an impact on the future of immersive storytelling.

Barcelona, Catalonia, Spain (On-Site)

Barcelona, Catalonia, Spain (On-Site)

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