Warehouse Operations Professional
Job Summary
Job Description
Trendyol International seeks a Warehouse Operations Professional to ensure the smooth functioning of return processes, manage incoming customer products, oversee cargo processes, and utilize the IT ticketing system. Responsibilities include quality control, worker process checks, 3PL authorization evaluation, damage reporting, KPI tracking (dock to stock, t-desk SLA, refund timeliness), and collaborating with a diverse team. The role demands strong communication, analytical skills, and experience with WMS/ERP systems. Proficiency in English is essential, with Arabic preferred.
Must have:
- Ensure continuity of return processes
- Quality control of incoming products
- Manage cargo processes and IT ticketing
- Check warehouse worker process quality
- KPI tracking (dock to stock, SLA, refund time)
- Experience with WMS or ERP system
- Excellent MS Office skills
- Strong communication & analytical skills
Good to have:
- E-commerce logistics experience
- Arabic language proficiency
Perks:
- Hybrid work model
- Summer remote work option
- Trendyol shopping budget
- Extensive training platform
- Mentoring and professional development
- Global team support
- Competitive benefits
2 skills required
Job Details
Ready to learn more about us?
We were founded in 2010 with a dynamic and agile start-up spirit. The trust of around 30 million customers and 250,000 sellers has made us the first decacorn in Turkey. Our success is backed by renowned investors such as Alibaba, General Atlantic, Softbank, Princeville Capital and several sovereign wealth funds. In 2022, we opened our first dedicated international office in Berlin and expanded to Amsterdam, Luxembourg and London. And that's just the beginning!
Tech at the root
We believe that technology is the driver and e-commerce is the outcome. Thanks to the dedication of our team, we have become one of the top 5 e-commerce companies in EMEA and one of the fastest growing worldwide. We currently deliver over 1.5 million parcels daily to 27 countries.
Growth is in our DNA
As a young and dynamic company, we are constantly growing and expanding. With Trendyol Tech, one of the leading R&D centres, Trendyol Express, the fastest growing delivery network, Dolap, the largest platform for second-hand goods, and Trendyol Go, our instant food and grocery delivery service, we are gearing up to become the world's leading e-commerce platform.
Focused on positive impact
Our vision goes beyond business success. We strive to make a sustainable and positive impact on our customers, business partners, and society. By digitizing merchants and SMEs, helping businesses grow, and promoting women's economic empowerment, we are dedicated to creating a better future.
ABOUT THE TEAM
Trendyol International offers an exciting growth environment with significant opportunities to drive strategic change and meaningful results. We build and continue to invest in world-class end-to-end operations and look for leaders to shape decisions for long-term success.
Your Main Responsibilities
- Ensure the continuity of return processes by checking customers' information.
- Ownership and quality control of the products coming to the warehouse from customers.
- Be responsible for cargo processes.
- Be responsible for IT ticketing system.
- Check process quality of warehouse workers.
- Evaluate authorization needs on 3PL side.
- Responsible of reporting on the damaged products and return process.
- Tracking return KPIs (dock to stock, t-desk SLA, refund on time).
Qualities We Are Looking For
- Bachelor’s degree or equivalent
- Experience in warehouse logistics operations between 1-3 years
- Experience in e-commerce logistics is a plus
- Have a customer and result-oriented approach
- Have an analytical mindset
- Strong coordination and communication skills, quality oriented, solution minded, high planning abilities
- Experience with WMS or ERP system
- Excellent at MS Office
- Good level at English (both written and speaking), Arabic is preferred
JOIN US AND
* Take responsibility from day one and develop your skills with a talented and diverse international team.
* Experience open communication, flexibility, and a start-up spirit in our unique culture.
* Tackle big challenges in e-commerce with Agile practices and encourage growth by learning from mistakes.
* Join creative and focused teams that prioritize collaboration and problem-solving.
* Access our extensive training platform for continuous learning and personal growth.
* Benefit from the support of a global team of experts with mentoring and professional development opportunities.
* Focus on talent and potential, not just job titles.
* Connect with teammates regardless of physical distance through events, meetings, and social activities.
* Enjoy competitive benefits such as Trendyol shopping budget, central and international office locations, and top-of-the-line technical equipment.
We're looking forward to receiving your application!
We offer a hybrid model that combines the productivity of remote work with the bonding and collaboration of in-office work. Teams are expected to work from our offices on designated days each week, fostering team spirit, creativity and cross team collaboration as part of our culture.
We also provide a summer working model, with a two-month fully remote work opportunity during July and August.
The hybrid working model only applies to hybrid roles; on-site roles require regular office presence.
Discover more about our #LifeatTrendyol and our culture on our Website, LinkedIn and YouTube channels.
At Trendyol, we believe in the power of an inclusive workplace. We value diversity and believe that every team member contributes to our vibrant culture. Our platform is for everyone, and so is our workplace. We encourage the representation and amplification of diverse voices in our business, as it allows us all to thrive, contribute, and shape the future together.
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