American Girl Asset Protection Associate (Part-Time)

4 Months ago • 1-2 Years • Administrative

Job Summary

Job Description

The American Girl Asset Protection Associate (Part-Time) at the Chicago Flagship store is responsible for maintaining a safe environment for customers and employees, preventing asset loss, and providing excellent customer service. Duties include monitoring safety concerns, controlling customer traffic, conducting surveillance (employee package and trash checks), and diffusing escalated situations. The role requires strong communication skills, compassion, and a professional demeanor. Experience in loss prevention, law enforcement, or security is preferred, along with proficiency in Microsoft Office Suite. The position involves evening, overnight, weekend, and holiday shifts.
Must have:
  • Maintain a safe environment
  • Prevent asset loss
  • Excellent customer service
  • Strong communication skills
  • Evening, weekend, holiday availability
Good to have:
  • Loss prevention experience
  • Law enforcement/security background
  • Microsoft Office Suite proficiency

Job Details

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team: The American Girl Retail team is integral in providing lifetime memories to American Girl fans and 0their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers.

Job Description

The Opportunity: The Asset Protection Associate is located at the AG Retail Flagship Chicago location and reports directly to the Retail Asset Protection Manager. This position is responsible for maintaining a safe environment for American Girl customers and employees, as well as safeguarding company assets.  The individual we seek must be able to multi-task, have outstanding communication skills, and exhibit a high level of compassion and understanding while maintaining a professional detachment.

What Your Impact Will Be: 

  • Maintain safe environment for American Girl customers/guests and store employees by monitoring/correcting safety concerns and controlling/guiding customer traffic when needed.
  • Provide external and internal customer service in a positive, friendly, and professional business manner and the skill set to diffuse escalated situations.
  • Prevent the loss of company assets through surveillance, conducting employee package checks and trash checks and is knowledgeable of civil and criminal laws pertaining to retail security.
  • Serve as a safety mentor for store employees, lead by example.

Qualifications

What We’re Looking For:

  • Must be available to work evening, overnight, weekend, and holiday shifts.
  • One to two years of loss prevention, law enforcement, criminal justice, military, or security experience, preferred.
  • State specific license, if applicable.
  • Working knowledge of Microsoft Word, Excel, and Outlook Software programs, preferred.
  • Demonstrated ability working with a broad and diverse work force and customer base, including working with children, preferred.

Additional Information

Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

How We Work:

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

  • We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
  • We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
  • We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch:
The Culture at Mattel
Mattel Investor Highlights

Similar Jobs

Gunzilla - Hard Surface Artist

Gunzilla

London, England, United Kingdom (On-Site)
3 Months ago
Take-Two Interactive - Senior Analyst, Compensation

Take-Two Interactive

New York, New York, United States (On-Site)
3 Months ago
Milestone - Finance Manager, APAC

Milestone

Singapore, Singapore (Hybrid)
3 Months ago
The Walt Disney Company - Senior Manager, Compensation EMEA

The Walt Disney Company

London, England, United Kingdom (Hybrid)
3 Months ago
The Walt Disney Company - Disney Live Entertainment Lighting Design Intern

The Walt Disney Company

Kissimmee, Florida, United States (On-Site)
2 Months ago
Next Level Business Services - Documentum Developer

Next Level Business Services

Morristown, New Jersey, United States (On-Site)
6 Months ago
Aristocrat Gaming - Product Owner

Aristocrat Gaming

Kraków, Lesser Poland Voivodeship, Poland (Hybrid)
3 Months ago
PwC - IN_Senior Manager_CyberArk _Identity management _Advisory_Pan India

PwC

Mumbai, Maharashtra, India (On-Site)
3 Months ago
Extreme Network - SR PROGRAMMER - EBS Applications/Oracle PL/SQL, SQL/Oracle Forms, Reports

Extreme Network

Chennai, Tamil Nadu, India (Hybrid)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

The Walt Disney Company - Manager, North America Brand Commercialization, Softlines Licensing - Infant Home

The Walt Disney Company

Glendale, California, United States (On-Site)
2 Months ago
Communix - Business Analyst

Communix

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
2 Months ago
Netflix - Operations Specialist, Launch Operations

Netflix

Manila, Metro Manila, Philippines (On-Site)
4 Months ago
Evolution - Account Manager

Evolution

St. Julian's, Malta (On-Site)
2 Months ago
ZeniMax Media - World Designer

ZeniMax Media

Lyon, Auvergne-Rhône-Alpes, France (On-Site)
2 Months ago
Netflix - Accountant, Facilities

Netflix

Los Angeles, California, United States (On-Site)
4 Months ago
Xsolla - Accounting Manager

Xsolla

Los Angeles, California, United States (Hybrid)
1 Month ago
PwC - Receptionist (3  Months) Contract

PwC

Dubai, Dubai, United Arab Emirates (On-Site)
6 Months ago
Epic Games - Treasury Analyst

Epic Games

Porto Alegre, State Of Rio Grande Do Sul, Brazil (On-Site)
2 Months ago
ION - Technical Consultant - Endur

ION

Jersey City, New Jersey, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Illinois, United States

Activision - Communications Lead, Central Technology - Call of Duty

Activision

Santa Monica, California, United States (On-Site)
2 Months ago
The Walt Disney Company - Manager, Streaming Subscriber Planning (Hulu)

The Walt Disney Company

Santa Monica, California, United States (On-Site)
3 Months ago
Hasbro - District Manager RMO - Philadelphia

Hasbro

United States (On-Site)
2 Months ago
Onward Search - AEM Content Developer

Onward Search

Woonsocket, Rhode Island, United States (Remote)
2 Months ago
Glean - Product Manager, Glean for Support Teams

Glean

Palo Alto, California, United States (On-Site)
5 Months ago
The Walt Disney Company - Sr Manager, Data Engineering

The Walt Disney Company

Lake Buena Vista, Florida, United States (On-Site)
4 Months ago
Trek - Bike Assembler Part Time

Trek

San Marcos, California, United States (On-Site)
1 Month ago
Mattel  Inc  - Development Program Management Associate I

Mattel Inc

El Segundo, California, United States (On-Site)
5 Months ago
Netflix - Site Reliability Engineer (L5) - Security Engineering

Netflix

United States (Remote)
5 Months ago
Blinkhealth - Certified Pharmacy Technician (ON SITE)

Blinkhealth

Boise, Idaho, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

PwC - Administrateur Fonctionnel P2P

PwC

Casablanca, Casablanca-Settat, Morocco (On-Site)
6 Months ago
Corsair - Hardware Support

Corsair

Aachen, North Rhine-Westphalia, Germany (On-Site)
2 Months ago
Cloud Imperium Games - Jira Administrator

Cloud Imperium Games

Manchester, England, United Kingdom (On-Site)
2 Months ago
Cat Daddy - Office Manager

Cat Daddy

Kirkland, Washington, United States (On-Site)
2 Months ago
Tesla - Maintenance Technician for Automated Production Systems Drive Unit

Tesla

Brandenburg, Germany (On-Site)
2 Months ago
Keywords Studios (Player Support) - Office Administration Specialist

Keywords Studios (Player Support)

Katowice, Silesian Voivodeship, Poland (On-Site)
3 Months ago
Logitech - Database Engineer

Logitech

Chennai, Tamil Nadu, India (On-Site)
6 Months ago
Blazesoft - IT Support Specialist

Blazesoft

Vaughan, Ontario, Canada (On-Site)
2 Months ago
King - IT Purchasing and Procurement Specialist

King

Barcelona, Catalonia, Spain (On-Site)
2 Months ago
PwC - Executive Assistant

PwC

Cairo, Cairo Governorate, Egypt (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

We empower generations to explore the wonder of childhood and reach their full potential.


We treat play as if the future depends on it — because it does. Play is our language, and we speak to our consumers authentically by representing the world as they see and imagine it.


Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Monster High and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies.

Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies.


Mattel is recognized as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators.

New Jersey, United States (Remote)

New York, New York, United States (On-Site)

New York, New York, United States (On-Site)

Tennessee, United States (On-Site)

California, United States (On-Site)

East Aurora, New York, United States (On-Site)

Illinois, United States (On-Site)

Illinois, United States (On-Site)

Shenzhen, Guangdong Province, China (On-Site)

California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Mattel Inc

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug