Application Support Engineer

Gigafactory Berlin-Brandenburg forms the perfect basis for rolling out Tesla's incredible success story in Europe. The most important pillar for this is our employees. Their passion, motivation and engagement ensure that we achieve our goals. We are looking for you to continue and expand this success story together.

Role

We are looking for a highly motivated Application Support Engineer to join the Factory Software team. You will join a small, expert team that supports the operational health of systems that coordinate and facilitate our car manufacturing process. The ideal candidate will have a good balance of relationship building skills with users of our system, solving technical problems skills and manufacturing/warehouse systems knowledge.

• Ability to facilitate delivery of Tesla’s manufacturing software systems by resolving day to day issues
• Understand and improve the end-to-end workflow of Factory Software applications like manufacturing execution and material flow management systems and the other integrating systems
• Quickly troubleshoot technical problems, document the root cause and the solution
• Build Software Applications/Tools to address the issues that require immediate solution if a permanent fix is not possible in existing Factory Software applications
• Document troubleshooting guides to empower your teammates and systems users
• Work directly with software developers to understand user issues and long-term directions, propose, and provide solutions for recurring problems
• Setup automation and monitoring systems to optimize utilization of Factory Software
• Respond to and handle business process change requests that require coordination between cross-functional teams
• Be nimble and react quickly to changing business conditions