Associate Director Engineer (ITSM Solution Architect)

2 Months ago β€’ 14-20 Years β€’ Operations β€’ Undisclosed

About the job

Job Description

As an Associate Director Engineer (ITSM Solution Architect) at Nagarro, you will work with a top-tier solution team to build a world-class ITSM capability for global customers and stakeholders. You will consult for and implement ITSM, ITAM, and ITOM solutions on Jira Service Management, mentor ITSM architects and SMEs, and have built at least three ITSM or ITAM solutions. A strong understanding of SAM, HAM, and ITIL processes is crucial, along with experience with the Atlassian suite of products.
Must have:
  • Jira Service Desk Consulting
  • Service Management (Expert)
  • ITSM, ITAM, ITOM solutions on JSM
  • Built 3+ ITSM, ITAM solutions
  • SAM, HAM & ITIL processes
  • Atlassian Suite

Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale β€” across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

Why consider Nagarro?

You will have an opportunity to work with one of best solution teams across the world and together build a world class ITSM capability working with customers and stakeholders across the globe.

Work-experience range: 14- 20 years

Must have Skills : Jira Service Desk Consulting, Service Management (Expert)

Job Description :

We at Nagarro seek a senior ITSM Solution Architect with a deep exposure to asset management, operations management and an experience with Jira Service Management to join our growing ITSM team.

A right candidate will be expected to bring following skills and capabilities to the table:

1. Consult for and implement ITSM, ITAM, ITOM solutions on JSM

2. Groom ITSM architects and SMEs

3. Has built three or more ITSM, ITAM solutions

4. Understands SAM, HAM and ITIL processes well

5. Exposure to Atlassian suite of products

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