Associate Onboarding Consultant – Onboarding Support (Backend | Non-Voice Process)

Associate Onboarding Consultant – Onboarding Support (Backend | Non-Voice Process)

📍 Location: Chennai, India (Hybrid Work Model)
𓅥 Shift Timings: 6:00 PM – 3:00 AM (Night Shift) | Rotational Shifts (Including UK/US time zones)

About Toast

At Toast, we are on a mission to help restaurants thrive. Our powerful platform empowers restaurant owners and operators with the tools they need to run more efficient businesses, deliver exceptional customer experiences, and grow sustainably. Join a team where innovation meets passion—and where your contributions directly impact real-world success stories.

Role Overview

We are looking for a detail-oriented Associate Onboarding Consultant to join our Onboarding Support team. This is a non-voice backend role focused on ensuring a smooth and seamless onboarding experience for our new customers. You’ll be working behind the scenes to support internal stakeholders and processes that set our clients up for success on the Toast platform.

Key Responsibilities

• Execute critical onboarding tasks and workflows in coordination with cross-functional teams.
  
  
• Utilize tools such as Salesforce, Zendesk, JIRA, and Asana to track progress and manage tasks.
  
  
• Collaborate with global teams to troubleshoot onboarding issues and support new product rollouts.
  
  
• Maintain and meet defined SLAs while managing multiple priorities efficiently.
  
  
• Identify process improvement opportunities and contribute to ongoing optimization efforts.
  
  

Document onboarding updates and communicate effectively with internal teams (written/email-based).

Required Qualifications

• 2–4 years of experience in backend customer support, onboarding, or operational support roles.
  
  
• Proficient in Microsoft Excel, SAP, and Google Workspace (Docs, Sheets, Slides, etc.).
  
  
• Experience using CRM or ticketing tools such as Salesforce, Zendesk, and JIRA.
  
  
• Excellent written and verbal communication skills (for internal collaboration).
  
  
• Strong analytical, problem-solving, and multitasking abilities.
  
  

Willingness to work night shifts (US time zones).

Why Join Toast?

At Toast, we’re more than a tech company—we’re a people-first community. We foster a culture of innovation, inclusivity, and authenticity. You’ll work in an environment where your voice is valued, and your growth is supported. Together, let’s empower restaurants to thrive.

Perks & Benefits

• Hybrid work model
  
  
• Dynamic, inclusive culture
  
  
• Continuous learning & development opportunities
  
  

Exposure to global operations

Bready to Make a Change? �휿

Apply now and become part of a team that’s passionate about helping restaurants grow and succeed!