Associate PS Producer

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We are currently working with a well-established Video Game Studio to find an Associate Producer to join their dynamic team.

This is an exciting opportunity for an organized and driven individual to play a key role in supporting the Global Player Support teams. As an Associate Producer, you will be responsible for managing documentation, facilitating communication across teams, and ensuring operational excellence in Player Support. If you have a passion for improving customer and agent experiences and thrive in a collaborative, fast-paced environment, this could be the perfect role for you!

Key Responsibilities:

• Support the overall preparedness of the Global Player Support teams through documentation, escalation management, and alignment across stakeholders.
• Collaborate with Subject Matter Experts and partners to build and distribute internal content for the Player Support team.
• Analyze and improve operational and agent experiences, ensuring they align with success metrics and company objectives.
• Develop and maintain expertise in Player Support subject areas to consult with appropriate stakeholders.
• Monitor incidents and service degradation, representing Player Support operations and impacted players to influence prioritization and product development.

Required Qualifications:

• Bachelor’s degree (or equivalent experience) – various majors are suitable for the role.
• Previous experience in Player/Customer Support is strongly preferred.
• Excellent verbal and written communication skills.
• Proven success in executing complex projects that span multiple teams.

Desired Qualifications:

• Agile, project management, or product management certifications (e.g., CSPO, CSM, PMP) are a plus.
• Analytical proficiency with experience making data-driven decisions.
• At least 2 years of experience in project management, operations leadership, customer service leadership, or similar roles.

Why Apply?

• Work at the intersection of gaming and customer support, improving experiences for players around the globe.
• Collaborate with talented teams across different functions and levels within the organization.
• Join a creative, forward-thinking company that values innovation and growth.

If you meet the qualifications and are ready to take on an exciting new challenge, we encourage you to apply today!

Employer Details:

• Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
• Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
• Onward Search is a drug-free workplace.
• Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.