Bilingual Client Technical Support: French/English

5 Days ago • 1-1 Years

About the job

Summary_{By Outscal}

Bilingual Client Technical Support role assisting clients with inquiries on trading offerings, troubleshooting technical and software issues. Requires 1+ years of client-facing support, experience with Windows & Mac software support, excellent communication skills, and adaptability to changing technical environments. Proficiency in English and French is essential.

As a member of the Client Technical Support L1, you will assist clients with inquiries pertaining to our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues.

The ideal candidate will be analytical with an affinity to problem solving, troubleshooting technical, and software issues. They should possess the ability to recognize, investigate, and escalate client reported issues related to our platforms.

If you are motivated and have initiative, are analytical and methodical, we can offer you a position that will both challenge and reward you as part of a team that is building one of the world’s strongest brokerage brands.

Responsibilities:

Providing support to clients through phone, chats, and tickets
Technical and functional support for the Interactive Brokers’ platforms

Desktop applications (Windows, macOS, and Linux)
Mobile applications (Android, and iOS)

Troubleshooting and support for Interactive Brokers’ web-based offerings
Problem management with focus on wide scale technical issues

Requirements:

Bachelor’s degree, preferred if in a technical field
1+ years in client facing support role
1+ years of experience working with Windows, and Mac, software support, connectivity support
Excellent verbal and written communication skills and the ability to work effectively in a team environment
Experience working with support ticketing systems
Adaptable to a constantly changing technical environment
Initiative and desire to learn new skills/technologies and remain up to date with the latest trends; real passion for solving technical problems
Experience with financial products and services is a plus
Excellent command of written and spoken English & French