Cloud Services Engineer

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

The Opportunity:

ECI is seeking a personable, enthusiastic, and qualified Cloud Services Engineer to join our Cloud Services Technology team. In this role, you will be the technical lead and escalation point for implementing and maintaining all aspects of our client’s Private and Public Cloud technologies globally. This includes daily support incidents, troubleshooting server issues, hardware/software installations and alert management.

Multiple internal departments will depend on your technical expertise daily, but that’s not all! The successful Cloud Services Engineer will not only have the technical prowess to delight their internal customers, but also be a prolific, concise communicator with the highest level of professionalism. In addition, the Cloud Services Engineer will thrive in a multitasking, fast paced and metrics driven environment as well as have an extraordinary ability to learn and implement new technologies quickly and efficiently.

This is a Onsite role.

What you will do:

• Provide leadership, direction, and supervision and day-to-day operational and technical implementation:
• Deploy/upgrade Private/Public Cloud solutions (production and disaster recovery) for new and existing Clients
• Maintenance
• Maintain Private/Public Cloud production and disaster recovery environment which including testing and turn up
• Contribute to knowledge base of support issues and resolutions.
• Troubleshooting
• Support recovery of clients’ environment in the event of systems failure or disaster
• Provide Tier 2 escalation to Client’s Support Team to diagnose and resolve issues in client’s environments, coordinating with internal resources and vendors.
• Engage in self-directed continuous improvement and learning of Private/Public Cloud products:
• Investigate and follow both industry and ECI best practices and updates ECI standards.
• Documents standards
• Participate in scheduled Support and Product Team meetings.
• Collaborate cross-functionality to ensure successful delivery of project implementations, migrations, and upgrades.
• Identify areas of technical challenge and potential improvement across the client’s IT infrastructure systems and technical processes