Field Services Engineer
Job Summary
Job Description
Fluence is a global leader in intelligent energy storage and optimization software for renewables and storage, aiming to create a more resilient grid and unlock the full potential of renewable portfolios. This Field Services Engineer role involves working closely with customers to provide timely and effective responses to service needs, including training during commissioning. The engineer will offer onsite diagnostic, troubleshooting, and hands-on technical support. Responsibilities include assisting the Area Services Director in managing third-party service contractors, planning and executing maintenance, and continuously improving safety, quality, and performance of these contractors. The role also entails leading quality control activities, managing safe maintenance works using CMMS and performance metrics, maintaining inventories, tools, and equipment, and ensuring adherence to company policies and procedures. Close alignment with internal teams such as Operations, Performance Analysis, Deployment, and Product Development is crucial for continuous success.
Must have:
- Bachelors' degree in Electrical Engineering or equivalent.
- 5 years of industry experience.
- Experience guiding safety efforts.
- Strong customer service mindset.
- Strong communication skills (written and verbal).
- Proficiency in Taiwanese and English.
- Proficiency in MS Office tools.
- Proficiency in Linux.
Good to have:
- Ability to travel up to 50% of time.
- Previous experience with NetSuite.
- NFPA 70E training.
- Experience with utility/generation, wind, solar, or thermal energy/substation equipment.
7 skills required
Job Details
About Fluence: Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.
Our Culture
At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.
Unleash Voices
We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.
Customer Fluent
Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.
Infinite Impact
We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.
All In
We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.
ABOUT THE POSITION
• Work closely with customers to ensure timely, professional, and effective response to customer service needs.
• Support customer training during commissioning and as needed.
• Provide onsite diagnostic, troubleshooting and hands on technical support.
• Assist Area Services Director in active management of 3rd party service contractors with whom you will plan and execute planned and reactive maintenances for the sites under your control.
• Continuously improve and audit safety, quality, and performance on site of 3rd party contractors.
• Lead Quality Control activities of completed work per Quality Plan.
• Manage and own safe maintenance works using managerial planning software (CMMS) and performance metrics for each site assigned per training and directions by Area Service Manager.
• Maintain physical inventories, tools & equipment and assigned assets professionally.
• Ensure and support active use of company policies & procedures including: Management of Change, Root Cause Analysis, Inventory Management, Procurement, Peer Review and Benchmarking.
• Close alignment with internal colleagues striving for continuous success including: 24/7 Operations Team, Performance Analyst, Deployment and Product Development Teams.
QUALIFICATIONS
• Bachelors’ degree Electrical Engineering or equivalent required, or combination of experience and 2-year technical certificate accepted.
• 5 years industry experience required (Utility/Generation, Wind, Solar, or Thermal energy/Substation equipment supplier).
• Demonstrated experience guiding safety efforts in an operational setting.
• Must possess strong customer service mindset and a desire to take on tough and challenging projects
• Strong communicator (written and verbal)
• Proficient in Taiwanese and English language
• Demonstrated proficiency using MS Office Tools (Word, Excel, PowerPoint, Visio, PowerBI, etc.)
• Demonstrated proficiency in Linux.
• Previous experience with NetSuite.
• Ability to travel up to 50% of time, occasionally on short notice.
• NFPA 70E training preferred.
Fluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status.
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