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Content Operations Account Manager

England, United Kingdom (Hybrid)

Content Operations Account Manager

12 Hours ago • All levels • Operations

About the job

Summary

The Content Operations Account Manager at DAZN will be the main point of contact for production services and tools, managing service governance and workflows across the global estate. Responsibilities include managing external contracts, forecasting monthly/seasonal requirements, tracking supplier budgets, reporting KPIs, collaborating with regional teams on process implementation, gathering stakeholder feedback, and resolving service issues. The role requires experience in governing production services within a broadcast environment, managing external suppliers, and leading communications with stakeholders. The candidate should be comfortable in a fast-paced environment and possess strong forecasting and reporting skills. The successful candidate will champion services to production stakeholders and seek opportunities for efficiencies, contributing to DAZN's continued growth and delivering the best possible output for its customers.

3 skills required for this role

Test your skills to join the top 1% applicants for this job

budget-management

forecasting-budgeting

talent-acquisition

Must have:

Manage production services & tools
Manage external supplier contracts
Forecast & report service usage
Collaborate with regional teams
Resolve service issues efficiently
Experience in broadcast environment

Perks:

Access to DAZN
25 days annual leave (increasing after 3 years)
Private medical insurance
Life assurance
Pension contributions up to 5%
Enhanced parental leave
Electric vehicle benefit option
Mental health platform access
Learning & development resources
Flexible working
Internal speaker series & events

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You will be working with in the global Content Operation department being part of a dynamic team managing the service governance, helping to maintain operating models and workflows across our global and local estate.

Being the main day to day point contact for production services and tools. You will work with all Operations teams in supporting the end-to-end broadcast process, from concept and planning, through to delivery.

Working closely with suppliers you will provide strong governance ensuring that services are within contractual sla and ensuring any service improvements or developments are delivered to the business needs and within budget.

You will champion services to Production stakeholders and their content plans to seek out opportunities and efficiencies. The drive being focused on DAZNs continued growth as a business and delivering the best possible output for its customer.

Benefits include access to DAZN, 25 days’ annual leave (increasing by 3 days after 3 years), private medical insurance, life assurance, pension contributions up to 5%, family friendly community including enhanced parental leave, electric vehicle benefit option, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, opportunity for flexible working, and access to our internal speaker series and events.

As our new Content Operations Account Manager you'll have the opportunity to:

Runn the service management and governance process for production tools and services (external contracts and internal solutions)
Forecastmonthly and seasonal requirements. Providing these to suppliers as part of contractual obligations and operational readiness.
Track the budgets of supplier contracts and regular communicating to Finance team.
Provide costs to internal stakeholders around new requirements or additional costs.
Report on KPIs of the utilisation of services to guide decision making on future usage.
Collaborate with regional Productions Operations teams to implement and govern the operating processes, including overview of workflows and onboarding of new users and services.
Gather feedback on services from stakeholders and communicate new features to the business.
Deal with any service issues that arise in a timely and efficient manner whilst communicating well with stakeholders.

You'll have:

Experience at governing production services tools within a broadcast environment for both live and non-live,
Commercial experience and managing external suppliers both directly and into the wider business.
The ability to manage multiple requirements in a fast-paced environment.
Comfortability in leading communications with varying stakeholders, setting meeting agendas and leading these.
Forecasting and reporting (as KPIs) the usage of services and suppliers to manage and enhance future decision making.
An understanding of technical workflow and tools, and how they are resourced and planned.

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be.

As part of our team,you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.

DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:

AMBITIOUS – people who want to make a big impact and drive DAZN forward.

INVENTIVE – people with bright ideas who deliver great new experiences for our customers – and improvements for our business. People who come up with better, simpler ways of doing things.

PASSIONATE – people who are proud of our product, our content and our business – and love to shout about it. People who love what they do and show commitment every day.

BRAVE – people who take difficult decisions to help us focus on improving DAZN, our performance and our results.

SUPPORTIVE – people who know that we achieve more as a team than as individuals. People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers. People who consider others before making decisions.

At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities.

Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone.

If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.

Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.

We look forward to hearing from you.

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