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Customer Success Manager

Barracuda Networks Inc

Georgia, United States (Hybrid)

Customer Success Manager

11 Hours ago • 3-5 Years • Business Development

About the job

3 skills required for this role

Add these skills to join the top 1% applicants for this job

conflict-resolution

account-management

cross-functional

Job Description

The Customer Success Manager at Barracuda Networks is responsible for fostering post-sales client relationships, driving product adoption, and identifying upsell/cross-sell opportunities. This role involves developing strategic success plans aligned with customer business strategies, managing product/service delivery with cross-functional teams, and collaborating with account management on sales data analysis and process improvement. Key responsibilities include owning client relationships, formulating customer success strategies, resolving client challenges, acting as the primary point of contact for multiple product lines, customizing product delivery, proactively offering support and insights, providing training, and collaborating with sales teams on success plans and expansion opportunities. The ideal candidate will possess a Bachelor's or Master's degree and 3-5 years of experience in a relevant field.

Must have:

Post-sales client relationship management
Drive product adoption and upselling
Develop customer success strategies
Resolve client challenges
Collaborate with sales teams

Good to have:

Cybersecurity Fundamentals
Customer Success Platforms
Data Analysis and Reporting
CRM Software Experience

Perks:

Internal mobility
Equity (non-qualifying options)
High-quality health benefits
Retirement plan with employer match
Career-growth opportunities
Flexible Time Off
Paid Time Off
Volunteer opportunities

Req ID: 25-454

Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.

We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

Envision yourself at Barracuda:

The Customer Success Manager is responsible for driving post-sales relationships, driving product adoption, and identifying upsell or cross-sell opportunities. They develop strategic success plans aligned with customer business strategies and manage product/service delivery in association with cross-functional teams. They work with account management teams in analyzing sales data and improving sales processes.

What you’ll be working on:

Owns the post-sales relationship with Barracuda’s clients, drives greater adoption of products and/or services, and promotes upsell/cross-sell opportunities.
Formulates and executes customer success strategies that align customers’ business strategies to Barracuda products and services.
Works with customers and Barracuda stakeholders to prevent or remediate any challenges faced by client teams in using Barracuda’s products/services.
Operates as primary point of contact for multiple product lines, while supporting the customer journey with Barracuda.
Builds and manages the customized product delivery to the customer’s technology environment.
Reaches out to customers proactively to offer support, share best practices, and provide value-added insights.
Provides training and resources to help customers and junior team members understand how to use Barracuda product/services effectively.
Collaborates with the broader sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals.
Engages and coordinates customer delivery across Barracuda Networks team members including engineering and professional services.
Leverages specialized customer success knowledge in breadth and/or depth to a variety of issues/projects within the team.
Works in a project-oriented manner contributing towards team-level goals, and works closely with multiple teams to identify customer needs and provide tailored solutions.
Supports account management team in analyzing sales data and/or developing strategies for sales' process improvement.

What you bring to the role:

Bachelor's or master’s degree in Sales, Business Administration or equivalent
3-5 years of experience in sales operations, account management, customer success or equivalent
Business Acumen
Customer Relationship Management
Customer Engagement, Consulting, and Support
Cybersecurity Fundamentals
Customer Success Platforms
Data Analysis and Reporting
Sales Processes
Customer/Market/Ecosystem Knowledge
Stakeholder Management
Conflict Resolution
CRM Software Experience

What you’ll get from us:

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.