Field Service Tech II

4 Months ago • 4 Years + • Administrative • $37,440 PA - $67,496 PA

Job Summary

Job Description

IGT seeks a Field Service Technician II in Batavia, NY to install, troubleshoot, and repair gaming machines. Responsibilities include supporting technical teams in installations, removals, conversions, preventive maintenance, and game repairs. The role involves working on various projects, including new casino openings and expansions, delegating tasks, knowledge sharing, maintaining inventory, and accurate documentation. Technical skills in electronics repair, AC/DC fundamentals, and using various tools are essential. The position requires the ability to lift 50 pounds, work varied shifts and overtime, and travel to client sites.
Must have:
  • Install, troubleshoot, and repair IGT gaming machines
  • Support technical teams in installations and maintenance
  • 4+ years of electronics/repair experience
  • Knowledge of AC/DC fundamentals and tools
  • Ability to lift 50 pounds and work varied shifts
Good to have:
  • Technical or IT related training
  • In-depth user-level knowledge of SAP
  • Experience with fiber optics and telephone lines
Perks:
  • Company fleet vehicle (location dependent)
  • Medical benefits from day one
  • 12 paid holidays + 2 floating holidays
  • 3 weeks paid vacation (prorated first year)
  • 401k with employer match (100% vested day one)
  • Paid parental leave
  • Life, short-term, and long-term disability insurance
  • Gym membership reimbursement
  • Free identity theft protection
  • Tuition reimbursement

Job Details

Field Service Tech II

Location: 

NY Statewide, NY, US

Requisition ID:  16285

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit .

Overview

Join the WINNING TEAM at IGT Global! IGT is seeking a Gaming Field Services Technician in the area of Batavia, New York. The Gaming Field Services Technician will support our casino services team and be part of our award-winning gaming products organization.

IGT employees receive the following employment benefits (all benefits mentioned are subject to policy andeligibility requirements):

  • Company fleet vehicle (not all casino technicians are eligible, depends on location)
  • Medical benefits day one of being an IGT employee
  • 12 paid holidays plus 2 floating holidays per year
  • 3 weeks of paid vacation per year, prorated first year
  • 401K with employer match and 100% vested day one
  • Company paid parental leave, life insurance, short term disability and long-term disability
  • Gym membership reimbursement, free identity theft protection, and tuition reimbursement

Responsibilities

  • Responsible for various install, troubleshooting, and repair of IGT gaming machines.
  • Support Technical teams to install, remove, convert, perform preventive maintenance, and prepare games, setoptions and repair games in a field environment.
  • Support various projects including new casino openings and expansions.
  • Successfully delegate to peer staff on various system projects.
  • Knowledge share with internal and external customers on new products.
  • Maintain accurate inventory of parts issued.
  • Document repair, preventive maintenance, machine prep, standard power analysis and pre-site work.
  • Follow documentation, policies and procedures and perform tasks with minimal supervision.
  • Reading and translating wiring diagrams.
  • Resolve technical problems and perform program upgrades, and download set up.
  • Testing programs with various verification devices.
  • Troubleshoot with input and output tests.
  • Set up game options and test various devices.
  • Test pay table, reel strip and bonus awards.
  • Install, repair and maintain data lines, fiber optics, and telephone lines.
  • Knowledge share with customers on basic game functionality.
  • Maintain a positive image of IGT with co-workers and IGT’s customers.
  • In-depth user-level knowledge of SAP preferred.

Qualifications

  • Education Required

  • High School Diploma or equivalent required.
  • Technical or I.T. related training or education is a plus.
  • Experience Required

  • 4+ years of electronics, repair, field, or related industry experience.
  • Skills Required

  • Must be computer literate and have documented technical experience.
  • Knowledge and understanding of AC/DC fundamentals.
  • Knowledge of tools and experience using the tools is required.
  • Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites as needed.
  • Must be able to lift 50 pounds and able to stand a full shift.
  • Ability to follow policies, procedures, and safety guidelines.
  • Must be able to adapt to various jurisdictions and interface with compliance officers.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

#LI-RG1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

 

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $37,440 - $67,496. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

 

Base pay is only one part of our Total Rewards program.  Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses .  In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

 

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

 

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit .

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Pioneering the future of interactive entertainment with cutting-edge technology.

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