Customer Support – Email and DNS Specialist

The Customer Support – DNS Specialist is responsible for supporting clients with their email, website domain administration, DNS management, and website hosting services. This role involves direct communication with dealers via telephone and email to troubleshoot issues and assist with email administration, domain management, and DNS record updates. Additionally, the specialist provides internal support by monitoring and auditing internal systems and communicating with other departments. Key responsibilities include adding, updating, and removing DNS records, managing domain purchases, transfers, renewals, and expirations, and processing automated scripts for activating and deactivating services. The role also involves email administration, troubleshooting, documenting processes, developing training, and researching spam prevention and security measures.