Customer Support – Email and DNS Specialist
Job Summary
Job Description
3 skills required
Job Details
Description
Customer Support – Email and DNS Specialist
The Customer Support – DNS Specialist is responsible for supporting our clients with their email, website domain administration, DNS (Domain Name System) management, and website hosting services. This role interfaces with dealers directly, through telephone and email communication to troubleshoot issues and assist with email administration, website domain management, and DNS record updates. The Customer Support - DNS Specialist also provides internal support through monitoring and auditing of internal systems and cross-functional communications with other departments within the organization.
Here is more of what you’ll get to do:
- Add, update, and remove DNS records
- Domain purchases, transfers, renewals, and expirations
- Processing of automated go-live and cancellation scripts to activate and deactivate email, DNS, and website services
- Email administration, including creation, setup, and migration of accounts
- Troubleshooting issues with email, DNS, and domains
- Documenting internal processes and policies
- Developing training and tools for end users
- Researching current and potential spam prevention methods
- Researching current and potential security measures
- Monitoring internal systems for performance and preventative maintenance
- Interface directly with our IT and TechOps teams for updates and maintenance as required
You’ll thrive in this role if you have:
- Strong written and verbal communication skills
- Organizational and time management
- Experience with server-related support a plus
- Experience with DNS and website domain management a plus
- Able to work in a team or independently
Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!
Who we are:
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction 123, Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.
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