Job Description
This internship focuses on digital content creation and e-commerce operations. Responsibilities include sales planning, inventory management, collaborating with various teams (US E-commerce, APAC, Supply Chain, etc.), analyzing customer needs, planning e-commerce features for a positive customer experience, reporting on e-commerce success metrics, managing stock replenishment, handling returns and damaged goods, collaborating with cross-functional teams, assisting with customer service, planning quarterly promotional events, analyzing release readiness, and maintaining vendor relationships. The ideal candidate will possess strong analytical and problem-solving skills and be fluent in English and Chinese.
Must Have:
- E-commerce platform management
- Strong analytical & problem-solving skills
- Fluent in English and Chinese
- Proactive and result-oriented
- Excel and PPT skills
What to Expect
The E-Commerce Operation planner will be responsible for sales planning, goods order for e-shop website, on-hand inventory analysis and report sell-thru progress of products to improve sales, communicating with US E-commerce team, APAC team, Supply Chain team and work closely with relevant departments in local office.
What You’ll Do-Fully understanding of customers need on products and liaise closely with consumer engagement team.
-Plan E-commerce features that enable customers to have a frictionless, engaging, and localized digital customer experience.
-Report on E-commerce business success criteria results, metrics, test and deployment management activities.
-Monitoring products information and stock in inventory regularly, managing the stock replenishment to each online channel periodically, as well as work with RDC for return and damage goods management.
-Collaborate with cross-functional partners including global/ regional office, CS, IT, Logistics and Marketing teams, to gather, review, and prioritize requirements.
-To assist in Customer service and liaise closely with RDC
-To plan the quarterly operation and promotion events on official online. Strategy for Promotion and discount activities with consumer engagement team.
-Analyze release readiness reviews, milestone reviews, and business go/no-go reviews.
- Maintain and manage effective relationship with all vendors, and partner to identify and apply solutions as needed for site experience improvement and operational optimization.
What You’ll Bring-Plan E-commerce features that enable customers to have a frictionless, engaging, and localized digital customer experience.
-Report on E-commerce business success criteria results, metrics, test and deployment management activities.
-Monitoring products information and stock in inventory regularly, managing the stock replenishment to each online channel periodically, as well as work with RDC for return and damage goods management.
-Collaborate with cross-functional partners including global/ regional office, CS, IT, Logistics and Marketing teams, to gather, review, and prioritize requirements.
-To assist in Customer service and liaise closely with RDC
-To plan the quarterly operation and promotion events on official online. Strategy for Promotion and discount activities with consumer engagement team.
-Analyze release readiness reviews, milestone reviews, and business go/no-go reviews.
- Maintain and manage effective relationship with all vendors, and partner to identify and apply solutions as needed for site experience improvement and operational optimization.
-More than 2 years e-commerce platform management experience in multinational corporation
-BA degree in related fields
-Strong analytical and problem-solving skills
-Experience to monitor daily trading operation
-Fluent in English and Chinese both written and speaking
-Proactive and highly result-oriented mindset
-Ability to handle multiple tasks simultaneously
-Strong Excel and ppt skills
-BA degree in related fields
-Strong analytical and problem-solving skills
-Experience to monitor daily trading operation
-Fluent in English and Chinese both written and speaking
-Proactive and highly result-oriented mindset
-Ability to handle multiple tasks simultaneously
-Strong Excel and ppt skills
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