Director, Regional Business & People Support

Be the key in unlocking business opportunities in the convergent world of Open Platform IP Video Management Systems! Join Milestone, a global market leader! 

The Director, Regional Business & People Support for the Americas region is responsible for driving operational excellence within the region, ensuring alignment with global standards while adapting to local requirements. This role involves close collaboration within a two-dimensional matrix organization, engaging with both the regional team and leadership as well as the global functional team and leadership. The Regional Director will champion the company’s culture, ensure local compliance with financial reporting, tax, and labor laws, and drive sustainable growth while positioning the company as a preferred employer in the region.

The Director, Regional Business & People Support will work out of our US office in beautiful Portland, OR. The position will report to our VP, Regional Business and People Support. 

This role offers the opportunity to make a meaningful impact by helping shape the future of the Americas region within a fast-growing, innovative organization. We encourage you to apply if you are a dynamic leader passionate about culture, financial management, operational excellence, and sustainable growth.

Job Responsibilities

Leadership: 

• Inspire and lead diverse cross-functional teams, fostering a culture of collaboration, accountability, and continuous improvement.
• Mentor and develop team members, ensuring professional growth, skill development, and succession planning.
• Demonstrate strong decision-making capabilities and provide clear direction in a fast-paced and evolving environment.
• Champion organizational values and culture, acting as a role model for ethical leadership and behavior.
• Cultivate a high-performing environment by setting clear goals, providing constructive feedback, and celebrating team achievements.

Operational Excellence & Process Improvement: 

• Oversee Regional Business & People Support operations, ensuring efficiency and compliance with global standards and local legal frameworks.
• Maintain accountability for site operations within the region, always ensuring adherence to global and local compliance requirements.
• Identify and implement opportunities for process improvement and resource optimization to enhance operational effectiveness

Matrix Collaboration:

• Effectively navigates and contributes to a matrix organization, balancing regional needs with global functional objectives and guidelines.
• Act as a liaison between local teams and global leadership, ensuring alignment and information flow.

Functional Diversity Management: Lead and coordinate cross-functional teams, including:

• Finance: Oversee regional financial reporting, budgeting, and forecasting, ensuring alignment with corporate goals.
• Accounting and tax: Ensure timely and accurate financial reconciliations, audits, and compliance with local and international accounting standards and tax laws.
• Legal: Manage legal risk and compliance with regional regulatory requirements, including regional sales and marketing contracts. 
• IT: Supervise regional IT helpdesk operations, ensure system uptime, and support local implementation of global IT initiatives.
• HR/People & Culture: Lead employee engagement, retention strategies, and labor law regulation and compliance while fostering a culture aligned with company values.
• Admin Teams and Facility Management: Ensure effective site operations, facilities maintenance, and support for administrative functions.

Cultural Mindset: 

• Drive initiatives that promote and embody the company’s culture, fostering an inclusive and collaborative work environment.
• Develop and execute the local employer branding strategy to position the company as a preferred employer in the region.

Performance Management: 

• Track and improve key metrics across functional groups, ensuring regular reporting to regional and global leadership.
• Analyze data to identify inefficiencies, recommend adjustments, and implement changes to optimize operational performance.

Continuing Education: Stay current with local and regional guidelines concerning trends, best practices, and local laws and compliance.

Professional Qualifications:

• Experience: 8+ years of experience in fast-growing startups or high-performing, fast-growing larger organizations, within Finance and Administration. Preferably a master’s degree in business administration and/or CPA or the like. 
• Leadership & Team Management: 5+ years of experience leading and mentoring a team, fostering collaboration and high performance.
• Compliance Expertise: Strong understanding of US, Canadian, and LATAM laws and regulations.
• Cross-Functional Skills: Ability to collaborate effectively across departments and within a global organization.
• Strong Communication: Clear, concise communication skills for explaining HR policies and processes, both written and verbal.
• Results-driven: Proven ability to meet and improve operational KPIs, driving continuous process optimization.
• Cultural Alignment: Embody Milestone’s values of Reliability, Openness, Innovation, Flexibility, and Independence. 

Why Milestone?

Ranked on the 100 Best Companies to Work for in Oregon, Milestone offers not only great benefits but also great culture. Employees here have flexible work environments, opportunities for further education, and the ability to effect change in our Organization directly. 

The annual on-target earnings for this position range from $185,132 to $242,535, with most candidates falling in the $200,707 to $225,436 range. Pay is based on the level, location, complexity, responsibility, and job duties of the specific position and is just one component of Milestone’s total compensation package. Additionally, we offer an attractive benefits package that includes medical/dental benefits, FSA or HSA, 401k with 6% Safe Harbor employer match, paid parental leave, generous PTO (20 days' vacation, 10 days paid sick time, and 12 company holidays), fully paid Short Term disability policy, fully paid Long Term disability policy, and Life Insurance. If you are selected for an interview, please feel welcome to speak to our Talent Partner about our compensation philosophy.

Milestone is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer.

Contact and application

Please apply at our website: www.milestonesys.com

If you have any questions, you are very welcome to contact Cindy Phillips, Talent Acquisition Partner at ciph@milestone.us

We are looking forward to receiving your application.