Fibre Quality Specialist

Please note this role requires travel, and therefore a fully expensed van is included. Covering Bury St Edmunds, Great Yarmouth, Lowestoft & Norwich.

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as a Fibre Quality Specialist

As our Fibre Specialist, you will play a crucial role in the operation and maintenance of the CityFibre network. You’ll be responsible for diagnosing and resolving faults across the network, from the Fibre Exchange to the end-user premises.

You’ll receive a competitive salary and an expensed van, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

This is some of what you can expect to be doing:

• Leveraging your hands-on experience with fibre, to manage and maintain network performance
• Diagnosing and resolving network issues, including signal loss and physical damage, ensuring minimal disruption and optimal service
• Utilising advanced diagnostic tools to assess and troubleshoot network issues efficiently
• Managing complex installations and repairs, adhering to safety protocols, and ensuring tasks are completed promptly on the day of service
• Adapting to evolving operational needs and diverse working environments, including outdoor installations and network centres, with a readiness to travel when required

What you’ll bring to the role

You'll have a strong background working with fibre, including knowledge of network build, FTTx installation, fibre blowing and fibre splicing. You'll also have:

• Core network fault finding problem solving skills 
• Experience of auditing safe systems of works
• Experience of OTDR / IOLM testing and knowledge of PIA – duct and/or pole installations
• NRSWA – units 2 and 10
• SA001 and SA002 Smart Awards
• Driving licence valid in the UK

Diversity, Inclusion & Belonging

We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way.

What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to help!