Field Service Technician

5 Months ago • All levels

Job Summary

Job Description

Aristocrat Gaming seeks a Field Service Technician to provide technical support to casino clients across the US and Canada. Responsibilities include installing, converting, troubleshooting, repairing, and removing gaming machines, signs, and controllers. The role involves responding to customer calls, completing pre-site surveys, maintaining inventory, and reporting on service activities. This entry-level position includes a comprehensive 6-month training program. Daily travel within an assigned territory and up to 30% regional/national travel are expected. Strong problem-solving, customer service, and communication skills are essential.
Must have:
  • Install, repair, and troubleshoot gaming machines
  • Respond to customer calls and emergencies
  • Maintain inventory and report on service activities
  • Valid driver's license and insurable driving record
  • Able to lift 50 lbs and push 250 lbs with assistance
Good to have:
  • Slot technician experience
  • Experience with electronics and troubleshooting
  • Experience with field service or diagnostic work
Perks:
  • Robust benefits package
  • Global career opportunities
  • Flexible hybrid work model

Job Details

Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As a Field Service Technician, you will be part of a team with employees across the United States and Canada. Our team prides itself on Aristocrat’s people-first culture and bringing fun and passion into the work we do daily. Whether it’s driving to a casino, troubleshooting a problem, or installing a new cabinet, we always bring the power of play to life. If you enjoy solving problems, working with a team, and engaging with customers, this is the role for you!

We are seeking a passionate, customer-focused Field Service Technician to join our energetic team in Field Operations. As a Field Service Technician for Aristocrat Gaming, you will be responsible for troubleshooting, converting, installing, maintaining, repairing, and removing gaming machines, signs, and gaming controllers with little assistance. You will be an immediate value add to the organization by ensuring the seamless operation of our customer’s gaming facilities by providing timely and efficient technical support.

This is an entry-level position. You will complete a robust, hands-on, and virtual training program throughout your first 6 months.

What You'll Do

  • Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers.

  • Perform routine maintenance on gaming machines.

  • Respond promptly to customer calls and emergency requests, prioritizing critical issues.

  • Complete Pre-Site Surveys, follow schedule and perform service activities assigned.

  • Maintain inventory accuracy and follow parts inventory process.

  • Support customers with technical inquiries and documentation.

  • Report on trends, needs, and service challenges.

  • Review pre-install documents to determine which parts will be needed to complete the installation.

  • Gather and report accurately on service activities by utilizing field service management reporting tools.

  • Uphold high standards of professionalism, integrity, and customer service daily.

  • Self-direct and carry out day-to-day tasks with little direction.

  • Follow Aristocrat’s Safety Guidelines.

What We're Looking For

  • High school diploma, GED, or equivalent work experience.

  • At least 21 years of age.

  • Have a clean and valid driver’s license and maintain an insurable driving record.

  • Able to obtain gaming license as required (Gaming License requirements will vary depending on location. Upon hire, Aristocrat will assist with application, payment, and renewal).

  • Willing to do daily travel in assigned territory. Regional and national travel may be up to 30%.

  • Self-starter, flexible, adaptable, highly organized, and proactive.

  • Passion for technology and solving problems.

  • Able to remain calm in a fast-paced work environment, manage multiple priorities/projects, and meet deadlines.

  • Able to communicate effectively and in a constructive manner with customers and coworkers.

Preferred Qualifications

  • Experience as a slot technician, field service of technical products, or other diagnostic work.

  • Experience working in the field, being on call, and traveling for work.

  • Experience with electronics, mechanics, and troubleshooting

Physical Requirements

  • Can lift and move a minimum of 50 pounds.

  • Able to push up to 250 pounds with the assistance of moving equipment.

  • Able to climb and balance on ladders.

  • Have good manual dexterity, hand/eye coordination, and good eyesight.

  • Able to drive and operate a vehicle for extended periods.

Work Conditions

  • Operate designated service vehicles equipped with GPS and real-time camera monitoring systems.

  • Operate a box truck safely and efficiently.

  • Work in a crowded, noisy, and smoking casino environment.

  • Travel with little or no notice and for possible extended period

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

  • World Leader in Gaming Entertainment

  • Robust benefits package

  • Global career opportunities

Our Values

  • All about the Player

  • Talent Unleashed

  • Collective Brilliance

  • Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations

Up to 75%

Pay Range

$16.72 - $31.04 per hour

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

Similar Jobs

Aristocrat Gaming - Game Developer

Aristocrat Gaming

Warsaw, Masovian Voivodeship, Poland (Hybrid)
4 Months ago
CCP Games - Tools Programmer

CCP Games

Reykjavík, Reykjavíkurborg, Iceland (On-Site)
7 Months ago
Netflix - Strategic Sourcing Manager- Marketing

Netflix

Los Angeles, California, United States (On-Site)
6 Months ago
InMobiInMobi - Manager - Consumer Insights

InMobiInMobi

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Scopely - Senior Producer, Incidents_Monopoly GO!

Scopely

California, United States (Remote)
3 Months ago
Tesla - Maintenance Technician for Automated Production Systems Drive Unit

Tesla

Brandenburg, Germany (On-Site)
5 Months ago
WildBrain - Partnerships Finance Intern

WildBrain

London, England, United Kingdom (Hybrid)
4 Months ago
Anthology  Inc  - Support Analyst

Anthology Inc

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Keywords Studios (Player Support) - IT Specialist

Keywords Studios (Player Support)

Community Of Madrid, Spain (On-Site)
4 Months ago
Nagarro - Senior Cloud Developer/Architect

Nagarro

Germany (Remote)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Tesla - Factory Tours, Events

Tesla

Brandenburg, Germany (On-Site)
4 Months ago
ARHS - NIFI Data Engineer (NDE)

ARHS

Warsaw, Masovian Voivodeship, Poland (Remote)
8 Months ago
Warner Bros Discovery - Communications Executive

Warner Bros Discovery

Singapore, Singapore (On-Site)
7 Months ago
PlayStation Global - Principal 3C's Specialist

PlayStation Global

Liverpool, England, United Kingdom (Hybrid)
4 Months ago
Corsair - Senior Product Manager – Keyboard

Corsair

Taipei City, Taiwan (On-Site)
4 Months ago
PTW - LQA Game Tester (LatAm Spanish)

PTW

Braga, Braga, Portugal (Remote)
4 Months ago
ASSIST Software - Senior Product Designer

ASSIST Software

Suceava, Suceava County, Romania (Remote)
8 Months ago
Yodo1 - Growth Marketing Lead

Yodo1

(Remote)
12 Months ago
PwC - Developing Senior Auditor

PwC

Cluj-Napoca, Cluj County, Romania (Hybrid)
3 Months ago
PwC - Senior Associate Tax Consulting (m/f/d)

PwC

Luxembourg (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Miami, Florida, United States

Trackman - Sim Operations Logistics Coordinator

Trackman

Phoenix, Arizona, United States (On-Site)
6 Months ago
Inworld AI - Marketing Lead - USA

Inworld AI

Mountain View, California, United States (On-Site)
4 Months ago
Insomniac Games - Lead Engine Programmer

Insomniac Games

United States (Remote)
3 Months ago
The Walt Disney Company - Master Control Operator

The Walt Disney Company

Bristol, Connecticut, United States (On-Site)
5 Months ago
ByteDance - Immersive Video Research Intern (Multimedia Streaming) 2023 Summer/Fall (BS)

ByteDance

San Diego, California, United States (On-Site)
8 Months ago
Google - Staff Software Engineer, Infrastructure, Google Cloud

Google

Kirkland, Washington, United States (On-Site)
6 Months ago
Everyday Health Group - Editorial Assistant

Everyday Health Group

United States (Remote)
5 Months ago
NVIDIA - Senior Software Engineer - HPC

NVIDIA

Santa Clara, California, United States (On-Site)
5 Months ago
The Walt Disney Company - Manager, Ad Operations

The Walt Disney Company

New York, New York, United States (On-Site)
6 Months ago
ByteDance - HR Shared Services Center Senior Specialist - HR Operations

ByteDance

San Jose, California, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Aristocrat Gaming - English Customer Support Agent Night Shift

Aristocrat Gaming

Sliema, Malta (Hybrid)
6 Months ago
Nielsen Holdings - Staff Sybase Architect

Nielsen Holdings

Bengaluru, Karnataka, India (Hybrid)
8 Months ago
PINKERTON | Comprehensive Risk Management - Senior GSOC Specialist

PINKERTON | Comprehensive Risk Management

Karnataka, India (On-Site)
7 Months ago
Warner Bros Games - P2P Analyst, Invoice Processing

Warner Bros Games

Warsaw, Masovian Voivodeship, Poland (Hybrid)
5 Months ago
Mattel  Inc  - American Girl Bistro Server - Part Time

Mattel Inc

Tennessee, United States (On-Site)
5 Months ago
Rockstar Games - Admin Assistant

Rockstar Games

India (On-Site)
6 Months ago
Luxoft - Murex BAU Consultant - Mexico

Luxoft

Mexico City, Mexico City, Mexico (Remote)
7 Months ago
ION - Client Support Senior Analyst - Treasury - 10617

ION

Noida, Uttar Pradesh, India (On-Site)
9 Months ago
ECI - Cloud Services Engineer

ECI

Indore, Madhya Pradesh, India (On-Site)
8 Months ago
Trek - Service Advisor / Service Technician (Part Time)

Trek

Wayne, Pennsylvania, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming),social casino (Product Madness)and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission tobring joy to life through the power of play.For further information visit the Group's website at

Gurugram, Haryana, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Gurugram, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Atlantic City, New Jersey, United States (Remote)

Barcelona, Catalonia, Spain (Hybrid)

View All Jobs

Get notified when new jobs are added by Aristocrat

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug