Field Service Technician

Working closely with the service teams and the Service Manager, the Field Service Technician is responsible for providing technical support to Aristocrat Customers. As a Field Service Technician, you will be part of the team working on all on-site installations, repairs, and maintenance. Diagnosing errors or technical problems and determining proper solutions, delivering customer service to exceed customer expectations in line with the Aristocrat Technologies Australia (ATA) Service initiatives

What you'll do

The following is a list of typical duties of a Field Service Technician. In addition to this, all employees are expected to follow all reasonable management directives to ensure operational needs are met.

• Customer & Technical Service
• Ability to manage day-to-day activities, including scheduling tasks, PM, and break-fix calls.
• Performing equipment upgrades, modifications and game changes to gaming equipment at customer sites, including when venues are closed to the public
• Installation and removal of all gaming equipment
• Investigating and resolving problems, including complex system faults, and performing repair work as required.
• Routine Preventive Maintenance
• Performing for our contracted assignment and customer expectations
• Reporting Requirements
• Ensuring we capture all activities as per Aristocrats' requirements.
• Responsible for ensuring all parts are recorded and returned within the ATA SLA’s
• Ensuring the use of Aristocrats reporting tools – all tools to be updated as per the Company process and expectation in real time with 100% accuracy.
• Delivering and reporting to requests from other departments within Aristocrat.
• WH&S & Compliance
• Ensure you have an understanding of and comply with Company and venue WHS policies, procedures and regulations including:
• The health, safety and welfare of all employees, visitors, and contractors
• That accident/incident/near miss processes are followed, and investigations are conducted as required
• Ensuring all activities meet Company & legislative & regulatory Compliance requirements

What We're Looking For

• Excellent problem solving and fault diagnostic skills
• Demonstrated organizational skills and an ability to work unsupervised
• Demonstrate a strong level of technical competencies
• Have strong interpersonal and communication skills
• Demonstrate competent computer skills
• Strong Customer Focus
• Ability to obtain and hold all relevant licenses

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

Additional Information:

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.