Group Commercial Operations Specialist

Job summary:

We are looking for a Commercial Operations Specialist that will work from our office in Bucharest for all our entities. Our new colleague should have at least 2 years’ experience within Commercial Operations field, enjoy working in a role that would require good analytical and planning skills, accustomed with reporting tools (PowerBI, Excel) and excited about collaborating with colleagues across all our offices.

Company Intro:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide platform, casino, sports betting, payments, and affiliate systems to over 300 customers worldwide. The company is profitable, has over EUR 100m in annual revenues, and 1000+ employees in offices across 12 countries in Europe, Asia and the US. EveryMatrix was founded in 2008 and remains a founder-owned private company.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Responsibilities:

• Assist in the standardization and optimization of commercial processes across various business units, ensuring consistency and operational efficiency.
• Support the development and implementation of tools, resources, and frameworks to enhance commercial performance.
• Provide ongoing support to sales teams across business units by ensuring they have access to the latest tools, training, and resources.
• Facilitate smooth communication and collaboration between the sales, marketing, and product teams.
• Act as an administrator for the Commercial Hub in Confluence, making sure the content is up to date and it’s being used across all commercial departments from BU and Group levels.
• Assist in the creation of group-wide reporting structures to track commercial performance and customer satisfaction.
• Provide data-driven insights and reports to support decision-making at the group level.
• Monitor and report on key commercial metrics, ensuring actionable insights are delivered to commercial leadership for performance improvement.
• Support efforts related to new market entry by conducting market research, regulatory assessments, and risk analyses.
• Ensure commercial strategies and activities comply with regional and global regulations, aligning with group policies.
• Collaborate with business units and group level to maintain high levels of customer satisfaction and service quality across the group.
• Act as a point of contact between business units and the central commercial team, ensuring alignment in strategy and execution.

Requirements:

• Minimum 2 years’ experience in a similar role.
• Good expertise with reporting tools, such as PowerBI or Excel.
• Fluency in English.
• Ability to work with cross-functional teams.
• Great attention to details and the ability to analyze and compile the information in reports/ presentations

Work-Life Balance:

• Enjoy 22 annual leave days, with the number increasing to 32 after 5 years with the company;
• 10 sick leave days per year (without a doctor's note);
• 40% work from home, over any 3-month period, after the first 3 months;
• During the first 3 months - 100% work from the office – central location, near University Square;
• If returning to work soon after having a child, 1 year 100% WFH for mothers;
• WFH after the child is born – for fathers: 13 weeks of 100% WFH (from the day of the child's birth).

Benefits and Office perks:

• Lunch allowance (130 EUR Net/ month);
• Private Medical Insurance – Regina Maria;
• Our own in-house gym, health & well-being programs;
• Fruits Tuesday;
• Access to online learning platforms Udemy for Business, LinkedIn Learning and O’Reilly and budget for external training;
• Bookster;
• Massage at work;
• Anniversary gifts;
• Frequent free-bar parties, annual whole-company parties;
• Fun Corner: Ping-pong table, PS4, and lots of board games.