IT Help Desk Technician
Job Summary
Job Description
- PC building proficiency
- Strong customer service
- Troubleshooting skills
- Windows 10/11 knowledge
- Microsoft Office 365 proficiency
- Windows 11, Ubuntu OS
- Python, SQL, PowerShell
- JIRA, Confluence, Slack
- A/V systems knowledge
- Live streaming expertise
- Sony PlayStation hardware familiarity
- Medical, dental, and vision benefits
15 skills required
Job Details
Why PlayStation?
PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.
Title: IT Helpdesk Technician
- This position is for temporary engagement through our staffing partner DZConneX.
- Candidates must be authorized to work in the United States for this position.
- This role will be based fully on-site in Santa Monica, CA.
Naughty Dog is seeking a Helpdesk Technician to join our IT team in supporting our infrastructure and development team. This position will be the first line of technical support for local and remote users. The ideal candidate will have previous experience assembling/repairing custom high end PCs, technical hardware/software knowledge, exceptional customer service skills, and will be able to collaborate well in a team environment. The candidate would also have a strong passion for building PCs, customer service, problem solving, and supporting cutting edge hardware and software solutions. If you are interested in supporting and learning from some of the most talented people in the industry, taking on new challenges, and being an integral part of Naughty Dog’s growth and development, we would love to hear from you.
What will you do:
- Build custom PC workstations on-site on a regular basis
- Serve as first point of contact for hardware and software technical issues
- Perform remote and local troubleshooting and diagnostics
- Install, modify, and repair computer hardware, software, and peripherals for users
- Assist with equipment setup and deployment to local and remote users
- Follow up with users and see problems through to resolution
- Document instructions and resolutions
- Properly escalate unresolved queries to the next level of support
- Organization and inventory of IT hardware
- Shipping and receiving IT hardware
- Movement of user equipment and or servers throughout the office
- Additional responsibilities may be assigned as needed
What skills will you use:
- Proficiency building PCs and working with PC hardware
- Strong client-facing customer service and communication skills
- Strong troubleshooting skills
- Strong understanding of the Microsoft Windows 10/11 operating systems
- Proficiency in Microsoft Office 365: Word, Excel, PowerPoint, Microsoft Teams, and Outlook
Bonus Skills:
- Operating Systems: Windows 11, Ubuntu
- Languages: Python, SQL, PowerShell, Bash
- Software: JIRA, Confluence, Slack, Perforce, Zendesk, Adobe Suite, EzOffice Inventory, Miro
- Scripting and automation
- Familiar with A/V systems
- Familiar with live streaming hardware and software
- Familiar with Sony PlayStation hardware and peripherals
Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights.
At SIE, working with our partners, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click here to learn more.
The estimated base pay range for this role is listed below, this is an hourly rate.
$31 — $34 USD
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
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About The Company
Want to take your career to the next level? Search open job vacancies at any of the Sony Interactive sites by visiting playstation.com/careers/
Sony Interactive Entertainment pushes the boundaries of entertainment and innovation, starting from the launch of the original PlayStation in Japan in 1994. Today, we continue to deliver innovative and thrilling experiences to a global audience through our PlayStation line of products and services that include generation-defining hardware, pioneering network services, and award-winning games. Headquartered in San Mateo, California, with global functions in California, London, and Tokyo, and game development studios around the world as part of PlayStation Studios, we believe that the power of play is borderless. Sony Interactive Entertainment is a wholly owned subsidiary of Sony Group Corporation.
For more information about our company, please visit SonyInteractive.com. For more information about PlayStation products, please visit PlayStation.com.
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