IT Helpdesk
Job Summary
Job Description
This IT Helpdesk role in Ho Chi Minh City, Vietnam involves hardware/software installation and configuration for users, managing accounts (including domain accounts and email accounts on servers and Azure Active Directory), troubleshooting hardware/software issues, ensuring data security, reclaiming hardware from resigned employees, managing the telephone and entrance control systems, providing end-user support for Microsoft Office, Windows, and remote access, basic LAN/WAN administration, setting up professional game design and development software, logging activities, and managing assets. The position requires a college degree in a computer-related field and at least one year of experience in a similar role. Experience in multinational companies is preferred. Strong knowledge of PC hardware and software, Active Directory, Azure, Office 365, and Windows client systems is essential. The candidate should possess a good service attitude, be self-motivated, adaptable, and able to work well under pressure.
Must have:
- Hardware/Software installation & troubleshooting
- Active Directory & Azure knowledge
- Office 365 & Microsoft Office expertise
- Data security & account management
- Helpdesk system & asset management experience
- Excellent communication skills
Good to have:
- Experience in multinational companies
- Knowledge of LAN/WAN administration
- Game design software setup experience
4 skills required
Job Details
Responsibilities
- Hardware installation and software configuration for users.
- Place the machines for new users and reclaim the older machines.
- Setup security updates on workstations’ operating system and software.
- Perform basic hardware and software troubleshooting.
- Protect the company data security, prevent the loss of important company data.
- Reclaim the resigned employee hardware and delete related useless information immediately and validate the machine and peripheral equipment.
- Account configuration:
a) Add new domain accounts and establish the email accounts on servers and Azure Active Directory.
b) Configuration account and email account on clients. - Telephone system management.
- Entrance control system management.
- Autonomous and able to work well under pressure.
- Support end-users on Microsoft Office, Windows, and Remote Access Support basic LAN/WAN administration.
- Setup professional game design and develop software.
- Log all activities into the company’s helpdesk system.
- Manage all assets with company’s asset management system.
Qualifications
- College Degree or above in Computer or relevant fields.
- 1+ years of experience in similar role or job position.
- Helpdesk related working experiences in multinational companies preferred.
- Good knowledge of PC hardware & software installation and troubleshooting.
- Familiar with Active Directory and Azure.
- Familiar with Office 365, Microsoft Office applications and Exchange Server.
- Knowledge of Windows Client systems-based configuration and administration preferred.
- Knowledge of an asset and helpdesk management system with SLAs.
- Good service attitude.
- Self-motivated, adaptable, and can work under pressure.
- Good written and oral English.
Job Info
Similar Jobs
Samsung Semiconductor
San Jose, California, United States (Hybrid)
• 2 Months ago
Lionsgate Games
Toronto, Ontario, Canada (Remote)
• 2 Months ago
Get notifed when new similar jobs are uploaded
Similar Skill Jobs
Trackman
Ho Chi Minh City, Ho Chi Minh City, Vietnam (Hybrid)
• 10 Months ago
Sphere Entertainment Co
Las Vegas, Nevada, United States (On-Site)
• 1 Day ago
Assystems
Avignon, Provence-Alpes-Côte D'Azur, France (On-Site)
• 5 Months ago
Get notifed when new similar jobs are uploaded
Jobs in Vietnam
Amanotes
Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)
• 10 Months ago
Amanotes
Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)
• 3 Months ago
Get notifed when new similar jobs are uploaded
Administrative Jobs
Aristocrat Gaming
Canberra, Australian Capital Territory, Australia (Hybrid)
• 1 Week ago
Samsung Semiconductor
San Jose, California, United States (Hybrid)
• 4 Weeks ago
Trek
Pittsburgh, Pennsylvania, United States (On-Site)
• 2 Months ago
Get notifed when new similar jobs are uploaded
