L1 Cloud Operations Associate (remote Europe)

Are you passionate about cloud technology and helping customers succeed? If so, Revolgy wants you! We're seeking a motivated and customer-focused Level 1 Cloud Engineer to join our growing team and be the first point of contact for our valued clients. As a key member of our support team, you'll play a crucial role in ensuring the smooth operation of our customer's cloud infrastructure, providing exceptional support and contributing to process improvements.

Location 🌍 Remote position open to candidates located in Europe.

Contract Type 📃 This position is open to candidates seeking engagement as an independent contractor under a business-to-business (B2B) contractual arrangement.

About Revolgy ☁️

Revolgy is a leading multinational company providing digital transformation services through online collaboration tools and cloud infrastructure operating on Google Cloud Platform and Amazon Web Services. We are a premier partner of Google and Amazon. We serve over 2000 customers around the globe.

What You'll Do? 🔧

As a Level 1 Cloud Engineer, you'll be at the heart of our customer support operations. You'll be responsible for:

• Front-Line Customer Support: Providing timely and helpful responses to customer inquiries and issues via email, phone, and other channels.
• Incident Management & Resolution: Troubleshooting and resolving common infrastructure outages and support issues, including diagnosing problems with third-party services and deployment environments.
• Ticket Management: Creating, updating, and maintaining accurate records of all customer interactions and issue resolutions within our ticketing system, ensuring adherence to SLAs.
• Process Automation: Working on tasks to automate business processes using various tools and technologies to improve efficiency.
• Cloud Console Management: Performing routine administrative and operational tasks directly within AWS or GCP cloud management consoles.
• Communication: Communicating important updates from cloud providers (e.g., pricing changes, end-of-support notifications) to relevant internal stakeholders.

You'll be working closely with 🤝

• Customers: Direct communication with Revolgy's clients.
• 2nd-Level Support Engineers: Collaborating to escalate and resolve complex issues.
• Cloud Providers (AWS, GCP): Resolving issues and gathering information.
• Team Lead/Project Manager: For guidance and operational oversight.
• Fellow L1 Cloud Engineers: For knowledge sharing and peer support.

What You Bring 🎯

• Experience: 1-2 years in an IT role (support, networking, dev, or sysadmin) with hands-on experience in at least one major cloud provider (AWS or GCP).
• Must-Have Tools/Knowledge:
• Experience with AWS (preferred) or GCP.
• Infrastructure as Code (Terraform, CloudFormation).
• Git/GitHub/GitLab.
• Proficiency in at least one programming language.
• Understanding of core concepts like observability, networking, and cloud management consoles.
• Nice-to-Have Tools/Knowledge:
• Deeper AWS expertise.
• Experience with specific observability tools (Prometheus, Grafana, PagerDuty).
• Experience with CRM and ticketing systems (Freshdesk, Zendesk).
• General Linux proficiency.
• Key Traits:
• Strong communication skills in English.
• Excellent problem-solving abilities.
• A strong sense of ownership and initiative.
• Ability to work autonomously.
• A customer-centric and continuous learning mindset.

Why Join Revolgy?

🌎 Fully remote setup & flexible remote-first culture

👥 Growth & learning – access to continuous training, certifications and career development opportunities.

🔥 Challenging environment – work on complex, high-impact cloud projects that push the boundaries of innovation.

⚽️ Gather with the Revolgians on yearly company events

Equal Opportunity Employer 🌈

Diversity and equal opportunity are important to us. We are happy about the interest of all candidates and strive to provide feedback as quickly as possible.

By submitting this application, I confirm that all information provided herein is accurate, complete, and true to the best of my knowledge. I understand that any false statements, omissions, or misrepresentations may disqualify me from employment consideration or may result in termination if discovered at a later date. I acknowledge that the information provided in this application form is binding and can be used in further stages of the hiring process.