Lead Cloud Network Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

What's this all about: 

As a Lead Delivery Network Specialist/Engineer at NICE, you'll play a vital role in designing, supporting, and delivering complex cloud and connectivity solutions. You'll work hand-in-hand with sales, Cloud DevOps, and customer service teams to ensure seamless pre- and post-sales engineering support, while mentoring junior engineers and acting as a technical escalation point. Your day-to-day will include approving and documenting network designs, driving customer success through strategic project collaboration, and applying deep expertise in AWS networking, BGP, VPNs, and voice/data architectures. Ideal candidates are proactive problem-solvers with strong communication skills, a passion for technical excellence, and a proven ability to bridge business needs with cutting-edge network solutions.

A Typical Day Might Include the Following: 

• Provide direct support to NICE sales, Cloud DevOps team, NICE customer services organizations for pre- and post-sale connectivity engineering needs. 
• Approve designs for sale upon customer acceptance. 
• Act as a mentor for Cloud Connectivity Engineers who need design guidance. 
• Assist the project teams to successfully accomplish projects and organizational goals. 

• Establish and maintain strong working relationships with various departments in and outside of the company, to ensure overall order coordination success 
• Attain a mastery-level knowledge of the voice and data services available through NICE. Be able to communicate their full functionality and interconnection requirements to customers and their vendors. 
• Develop solutions for a wide range of complex applications. Solutions are imaginative, thorough, practical, and consistent with the organizations' objectives. 
• Thoroughly document proposals for standard and customized services. Contribute to the detailed project plans and order summaries for presentation to end users and their partners. 
• Act as an escalation point to resolve vendor hardware, software and application problems associated to the products and services recommended. 

 
To Land This Gig You'll Need: 

• AWS Solution Architect and Cisco Certifications are preferred
• Firm experience of AWS network services such as DX gateway, Transit GW, Virtual interfaces, SGs, NACLs, Direct connect, BGP (underlay),  
• Strong experience in Routing protocols especially with BGP resiliency, and IPsec VPN (overlay). 

• Advanced knowledge in architecture design and configuration of a wide array of networking and equipment including, OSI model service design with strong emphasis on Ethernet and IP architectures, VoIP Network protocols and designs (SIP, MGCP, SBC, etc), IP4 and IPv6 addressing 
• Demonstrated working knowledge of telecom principles and concepts 
• Proven ability to effectively communicate verbally and in writing, together with industry personnel, vendors, sales, service delivery and engineering personnel 
• Requires a broad range of skills within a professional discipline to effectively perform complex assignments; demands familiarity with theories, concepts, and network principles as well as applied knowledge of established procedures, policies, and practices 
• Highly organized, motivated, and self-sufficient with a desire to win 

• Strong customer service and technical support skills, coupled with problem-solving, trouble shooting skills, analytical and decision-making ability 
• Proficiency with Microsoft Office products: Excel, Word, PowerPoint, and Microsoft Visio 

 
Bonus Experience: 

• ​Bachelor’s degree in Electrical Engineering or related field, or equivalent work experience required.​ 

• ​6+ years VPN Connectivity or Cloud Network Design or Analysis 
• 4+ years in a Services Delivery or Solutions Engineering role 
• ​Prior experience presenting solutions to stakeholders at all levels, both in virtual and face-to-face environments 
• Prior experience with installation and implementation of telephony related equipment such as PBXs, Routers, Firewalls, Switches, etc. 

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.