Lead Coordinator

Department/Group Description:

Responsible for day-to-day facilities and operations management of owned and leased facilities to ensure business is conducted in a clean, safe, and efficient work environment and that the value of Company physical assets is protected and enhanced.

Responsibilities of the Role:

• Provide support of key areas of service in San Antonio and Woodlands TX( the position will be based in the Woodlands, TX):
  • Move and Furniture Services, including Office Relocations & Logistics
  • Tenant Services (i.e. coffee and water)
  • On Property Event Support / Conference Room Planning
  • Request PO’s & partner with Controls to ensure timely payment to vendors
  • Provide support for the shipping/receiving/mail services
  • Manage vending machines/café kitchen areas/ exterior areas for cleaning
• Oversee Service Agreements and Contracts issued to Vendors. Liaise with Property Management and third party vendors, when appropriate, for building engineering needs and repairs, badge reader access rights, communications, janitorial, etc.
• Partnership with CRE peers to level-set and practice standard process and protocol for all services
• Communicate consistently and regularly with specific assigned BU locations to stay current with their move planning, furniture, and tenant service needs; advise manager and support service teams of upcoming changes and/or requests
• Open to travel between Woodlands and San Antonio, TX, as needed
• Develop with manager applicable cost estimates for project work requests including protocol for walking jobs with team and requestors
• Use Service Now, work order system to track client services tickets and maintain SLA’s
• Represent overall CRE Client services in a professional manner in all interaction with BU requestors as you learn and determine their specific needs
• Work effectively in a team environment maintaining a self-directed and resourceful approach to accomplishing responsibilities and assignments, manage “up” to keep the lines of communication open and transparent
• Work effectively with your peers to mimic and follow the established processes and protocols maintaining use of established standards at all times unless specifically called out for exception
• Proactively approach the defined scheduling process to adhere to consistent practice; provide insight and strategic thinking to recommend enhancements
• Elevate to manager in timely manner any risks, issues, or concerns that may impact financial results or vendor relationships and propose methods of resolution
• Document and track all feedback from BUs, both positive and negative, for discussion with management and team
• Participate in all other duties that may be assigned
   

Minimum Hiring Requirements:

• High school diploma
• 2 years experience in facilities or operations
• Microsoft Office Basic Programs
• Database management
• Project management experience
• Space planning experience
• Technical aptitude
   

Preferred Hiring Requirements:

• 5 years experience in facilities or operations
• Intermediate or better knowledge of Excel
• SAP Casual Buyer
• SharePoint knowledge
   

Other key skills:

• Possess strong verbal and written communication skills
• Ability to multi-task
• Detail oriented
• Strong customer service skills
• Flexibility with working with all employee levels
• Strong creative problem solving skills