Lead ServiceNow Developer

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands.

We’re hiring a ServiceNow Specialist for a remote opportunity with one of our leading clients. If you're passionate about driving innovation and leveraging ServiceNow to build forward-thinking IT solutions, this could be the perfect role for you.

Our client, a recognized enterprise organization, is expanding their ServiceNow capabilities through 2025–2026. After implementing the platform two years ago—beginning with ITSM—they’re now looking to enhance and extend their functionality across several key areas, including Hardware and Software Asset Management, App Portfolio Management, GenAI, and Security Operations. This is a dynamic opportunity to work on impactful projects that shape the future of digital operations.

Responsibilities:

• Support the implementation and enhancement of ServiceNow modules including:

  • Hardware Asset Management

  • Software Asset Management

  • App Portfolio Management

  • GenAI

  • SecOps

• Perform CMDB data cleanup and improvement

• Utilize Flow Designer to build workflows

• Develop and maintain business rules—basic to advanced

• Leverage knowledge of CSDM to guide platform structure and strategy

• Collaborate with internal teams to define CI attributes and asset creation logic

Requirements:

• ServiceNow Certified System Administrator (CSA)

• Certified Implementation Specialist in Discovery (CIS-Discovery)

• Certified Implementation Specialist in Service Mapping (CIS-Service Mapping)

• Strong working knowledge of:

  • CSDM framework

  • Flow Designer

  • Business rule creation

  • Configuration Items (CIs) in ITIL processes

  • Relationship differences: related CIs vs. referenced CIs

  • Discoverable vs. non-discoverable CI attributes

  • Rules for asset creation from CIs in the platform

Bonus Qualifications:

• Exposure to Digital Portfolio Management (DPM), including portfolio taxonomy and management

• Familiarity with Service Builder for offering creation

• Experience managing Agent Client Collector and MID Server WebSocket endpoints

Target Capabilities for This Role:

• IT Asset Management (ITAM/SAM)

• Digital Product Management

• ITOM CMDB – Health & Visibility

• Flow Designer

• Common Service Data Model (CSDM)

• Application Portfolio Management (APM)

If you meet the qualifications and are ready to take the next step in your ServiceNow career, we want to hear from you—apply today!

Application Deadline is on May 02, 2025

Employer Details:

• Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
• Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
• Onward Search is a drug-free workplace.
• Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.