Level 2 Market Data Support Engineer

Job Summary

Synechron is seeking a technically skilled and proactive Level 2 Market Data Support Engineer specializing in Market Data operations to join our dedicated back-office support team. This role is pivotal in maintaining the stability, security, and efficiency of our market data systems and related infrastructure. The ideal candidate will deliver advanced technical support, troubleshoot complex issues, and contribute to process improvements, ensuring seamless access and data accuracy in a highly regulated financial environment.

This position provides an opportunity to work with cross-functional teams, implement best practices, and support critical business functions. It requires a combination of technical expertise, analytical acumen, and effective communication skills to sustain the integrity of our market data platform and ensure high service standards.

Software Requirements

Required Skills:

• Proficiency with Windows Server management and troubleshooting (user accounts, system configuration)
• Experience managing and troubleshooting Unix/Linux environments
• Strong SQL skills for data retrieval, analysis, and troubleshooting (writing complex queries)
• Hands-on experience with ITSM tools such as ServiceNow and JIRA for incident tracking
• Familiarity with version control tools like Git for release and deployment management
• Knowledge of Batch Processing Systems to analyze historic system trends

Preferred Skills:

• Exposure to cloud platforms (AWS, Azure) is a plus
• Knowledge of monitoring tools and infrastructure automation techniques
• Experience with scripting languages such as PowerShell or Bash

Overall Responsibilities

• Provide Level 2 support for market data systems, addressing incidents, service requests, and operational issues
• Troubleshoot and resolve technical issues related to Windows and Unix/Linux server environments, databases, and network/configuration discrepancies
• Conduct root cause analysis to identify recurrence patterns and develop strategies for systemic resolution
• Assist with system upgrades, patches, and deployment procedures, ensuring minimal impact on business operations
• Monitor system health, review logs, and generate reports on system performance, data accuracy, and incident trends
• Document procedures, incident resolutions, and system configurations to facilitate ongoing knowledge sharing
• Collaborate closely with cross-functional teams, including application support, infrastructure, and security teams to resolve technical problems effectively
• Support incident progress tracking and facilitate resolution through ITSM tools
• Work in rotational shifts from 11:00 am IST to Midnight IST, ensuring 24/7 operational support

Strategic objectives:

• Ensure high availability, data integrity, and security of market data systems
• Enhance incident response processes and reduce recurring issues
• Drive continuous process improvements and operational efficiencies

Performance outcomes:

• Timely resolution of incidents with minimal business impact
• Accurate documentation and effective communication with stakeholders
• Successful implementation of upgrades and systemic enhancements

Technical Skills (By Category)

Operating Systems (Essential):

• Windows Server (administration, troubleshooting)
• Unix/Linux distributions (server management, scripting, troubleshooting)

Databases & Data Management (Essential):

• SQL query development and troubleshooting
• Data integrity checks and analysis

Incident & Change Management (Essential):

• Use of ServiceNow and JIRA platforms for incident management and tracking

Infrastructure & Network (Essential):

• Basic understanding of networking and system configurations
• Ability to troubleshoot connectivity issues related to server and network

Scripting & Automation (Preferred):

• PowerShell, Bash scripting for routine automation and data analysis

Additional Skills (Preferred):

• Monitoring tools and dashboards (e.g., Nagios, LogicMonitor)
• Cloud environments experience (AWS, Azure)

Experience Requirements

• 3 to 7 years of experience in market data support, IT operations, or application support roles within capital markets or financial sectors
• Proven experience troubleshooting Windows and Unix/Linux server environments
• Familiarity with database query formulation, analysis, and data reconciliation
• Strong incident management experience using ITSM tools (ServiceNow, JIRA)
• Experience supporting mission-critical financial systems is preferred

Alternative pathways:

• Candidates with extensive technical support in related financial support roles demonstrating problem-solving and troubleshooting skills may be considered

Day-to-Day Activities

• Monitor market data system logs and dashboards for anomalies
• Troubleshoot and resolve hardware, OS, database, and network issues
• Analyze incident tickets, perform root cause analysis, and escalate as needed
• Assist in deploying patches, upgrades, and system changes with minimal disruption
• Generate performance and incident trend reports
• Maintain detailed documentation, runbooks, and knowledge base articles
• Coordinate with infrastructure, application support, and security teams for issue resolution and process improvements
• Support system audits, security compliance, and performance testing
• Engage in shift handovers, communicate incident status, and support team collaboration

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field; equivalent work experience accepted
• Relevant certifications such as ITIL Foundation, Certified Support Engineer, or industry-specific certifications are a plus
• Willingness to work rotational shifts from 11:00 am IST to Midnight IST
• Demonstrated technical expertise in Windows, Unix/Linux, databases, and incident management
• Strong analytical and troubleshooting skills with attention to detail
• Effective communicator capable of liaising with technical and non-technical stakeholders

Professional Competencies

• Critical thinking and advanced problem-solving capabilities
• Excellent verbal and written communication skills
• Stakeholder-focused mindset with an emphasis on service quality
• Strong organizational skills for managing multiple incidents and tasks
• Flexibility and adaptability to changing priorities and shift schedules
• Initiative for continuous learning and process improvement
• Collaborative approach to team working and cross-departmental cooperation

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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