Manager, Order Management

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Opportunity:

As the Order Management Manager, you will lead the EMEA Centralized Order Management team, overseeing all back-office order management activities for customers across the region. This encompasses the entire order lifecycle, from initial entry and allocation to final release, ensuring adherence to agreed-upon service level agreements.

You will be responsible for driving continuous improvement within the order management function, fostering strong relationships with business teams in all EMEA markets, and ensure a positive and engaged work environment for the team based in the Kuala Lumpur hub.

What Your Impact Will Be:

Team Leadership & Development

• Manage, coach, and develop the team, focusing on both direct reports (supervisors) and the broader team.
• Foster a high-performing team culture within the EMEA region while operating from a different location.

Stakeholder Management

• Build and maintain strong relationships with Supply Chain Managers and Customer Fulfilment leads in all 15 EMEA markets.
• Navigate and resolve conflicts between market priorities.
• Effectively communicate and collaborate with stakeholders across different geographies, considering varying communication styles and language proficiency.

Order Management Excellence

• Ensure accurate and timely order entry, allocation, and release for all EMEA customers.
• Analyze performance and key performance indicators (KPIs) to identify areas for improvement.
• Develop and implement action plans to optimize order management processes.
• Support the team during peak workloads or periods of absence.

Process Improvement & Documentation

• Drive continuous improvement initiatives within the order management function.
• Contribute to the documentation of order management processes for all customers.

Cross-functional Collaboration

• Collaborate closely with the counterparts in Malaysia to enhance team engagement and foster a positive work environment within the Kuala Lumpur hub.

What We’re Looking For:

• Minimum 5-7 years of experience in Supply Chain Management, with a strong focus on Order Fulfillment (Supply Chain Execution), preferably within the Consumer-Packaged Goods (CPG) industry.
• Minimum 3 years of proven experience in people management, including team leadership, talent development, and stakeholder management.
• Fluent English communication skills (both written and verbal).
• Excellent organizational and time management skills.
• Experience in a shared service environment supporting a region in different time zones is highly advantageous.

Who We Are:

Mattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.