Operations - Community and Support Specialist
Job Summary
Job Description
The Community and Support Specialist acts as Sucker Punch's main point of contact for fans and players. Working closely with the Senior Communications Manager, this role involves daily interaction with the community across social media and other channels. Key responsibilities include engaging with players, addressing concerns, collecting feedback, creating content for social media, reporting on community engagement, moderating discussions, and acting as a liaison between players and the development team. The specialist will also assist with internal communications and collaborate with other PlayStation Studios teams. The position requires strong communication and interpersonal skills, the ability to manage a high volume of support requests, and a proactive team-oriented approach.
Must have:
- 3-5 years experience in relevant field
- Exceptional written and verbal communication
- Proactive teamwork
- High volume support request handling
- Organized project planning
- Social media engagement
Good to have:
- Knowledge of Sucker Punch games
- Image/video editing skills
2 skills required
Job Details
The Community and Support Specialist is Sucker Punch’s spokesperson, responsible for working alongside our Senior Communications Manager to conduct day-to-day interactions with our fans and players. They will provide world class, personal support by engaging, educating, and entertaining our players, while maintaining an ongoing dialogue with the community at large and informing our internal team.
Responsibilities
Qualifications
Bonus Factors
This position is available for on-site, hybrid or fully remote.
We are currently only seeking candidates eligible to work in the US or Canada.
This is a contract role. As well as open to remote, with varying pay ranges based on geographic location. For example, if you are based out of Seattle, the estimated base pay range for this role is listed below.
$67,700-$101,500
Please review benefit information here:
This website is subject to the following terms:
Responsibilities
- Engage with the community across social media channels, while collecting feedback and addressing concerns
- Communicating with fans and facilitating support requests for gameplay issues
- Working alongside our Senior Communications Manager and Sony public relations and marketing, populate social media feeds and external channels
- Present reporting to internal teams on community engagement, sentiments, and social media data with the intent to take Sucker Punch media practices to the next level
- Educate and inform players by writing, maintaining and updating articles both internally and externally
- Moderate discussions, provide personal insight, offer humor, spotlight community-related items, and be the liaison between players and development team
- Assist Sucker Punch Ops team with internal communications and team events
- Interact with sister PlayStation Studios teams on collaborations and knowledge sharing
- Willing to travel industry-related tradeshows and conferences
Qualifications
- 3-5 years experience in social media, public relations, community management, or related field
- Exceptional interpersonal skills, both written and verbal
- Desire to proactively work as part of a team
- Highly organized with project planning skills and the ability to work in a fast-paced environment
- Ability to answer and prioritize high volumes of support requests
- Must be able to exercise discretion and keep composure under pressure
Bonus Factors
- Knowledge of Sucker Punch games and PlayStation ecosystem a plus
- Working knowledge of image and video editing a plus
This position is available for on-site, hybrid or fully remote.
We are currently only seeking candidates eligible to work in the US or Canada.
This is a contract role. As well as open to remote, with varying pay ranges based on geographic location. For example, if you are based out of Seattle, the estimated base pay range for this role is listed below.
$67,700-$101,500
Please review benefit information here:
This website is subject to the following terms:
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