Operator Sales & Partnership Manager, Nordics & Baltics

Sinch is a Customer Communication Cloud company, directly powering meaningful conversations at scale across messaging, voice and email to help businesses deliver unified, personalized experiences that truly revolve around their customers – no matter the channels they use. More than 150,000 businesses – including many of the world’s largest tech companies, rely on us for their customer communication needs.

We dream big – for our company, our customers and our employees – and we hire the best talent worldwide to help us bring our vision to life. We have near 4,500 Sinchers in more than 60 countries – probably somewhere near you!

About the Role

As Operator Sales & Partnerships Manager, Nordics & Baltics you will be responsible for maintaining and developing the current partnerships with the operators in your region and acquiring new operator partnerships. You will be an integral part of our operator-facing commercial team, reporting to Director Operator Sales & Partnerships for Europe North & West. You will join an experienced team of enterprise messaging experts and a company widely recognized as one of the most successful in our industry globally.

Key responsibilities:

• Formulate and continuously adapt the strategic plan for operator relations in your region based on changes in the market and input from the Sinch sales and Routing & Compliance teams
• Execute the plan to achieve the annual targets set, including responsibility for maintaining and improving profitability.,
• Oversee and manage existing operator partnerships through monitoring and analysing the business, strengthening relationships, renegotiating commercial conditions, and finding new business opportunities together.  The Operator Sales & Partnership Manager works with our Routing & Compliance, regional and strategic sales teams to optimize the benefits of our operator partnerships for our customers.
• Acquiring and signing new operator partners as well as managing the onboarding process including initiating contact, negotiating contracts and supporting the launch of the technical connections.  
• Securing Sinch’s sales of products and services to the operators, with a focus on the Sinch Interconnect services. Identifying joint Sinch opportunities with mobile operators in your region, and work together with the wider Sinch sales team to develop and close opportunities for Sinch’s operator portfolio of products and services, including:

• Operator Software platforms (VAS, SMS Firewall, SMSF, RCSaaS, Identity Gateway, Voice Detection and Monetization)
• Sinch for Marketing (Personalized Video, Rich SMS)
• A2P Monetization solutions

• Formulate plans for RCS Business Messaging and other services with operators, such as Mobile Identity. Ensuring Sinch is at the forefront of sourcing such services and/or supporting the carriers in launching, managing and/or monetizing such services, thereby making them available for Sinch and our customers.
• Liaise with the relevant regulatory bodies and industry associations in your region as well as participate in relevant industry meetings and conferences

About You

We believe you have extensive experience from the messaging /telecom world and a strong business and technical acumen. You are comfortable in a leadership position, working with decision makers on all levels, both technical and commercial. It’s important that you are a self-starter and comfortable in new situations, can work across different time zones and also comfortable reaching out to new people for advice and support. As a person you are energetic, pragmatic, dependable, humble and you like to learn and get things done.

• Experience from sales or other commercial roles towards mobile operators, or have worked at a mobile network operator in a commercial role
• degree in Business Administration, engineering or similar academic area, or relevant work experience from tech-company/solution
• fluency in English

You’ll stand out from the crowd if you have:

• Experience with enterprise messaging (SMS and Voice connectivity).
• Experience with mobile or digital channels.
• Experience with SaaS.
• Speak an additional European language.

 Our Values

At Sinch we “Dream Big”, “Win Together”, “Keep it simple” and “Make it Happen”. These values are our foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

Bring your authentic self to Sinch

Here at Sinch we embrace diversity and work to create an inclusive workplace where everyone can thrive. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.

We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Our Hiring Process 

At Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. We use pre-employment assessment to create an inclusive application experience to help foster diverse and high performing teams.

Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always looking for people that could help us pioneer the way the world communicates.

If this role isn't what you're looking for, please consider other open roles on our career page: https://www.sinch.com/careers/