Payment Partnership Manager

Patreon is a media and community platform where creators give their biggest fans access to exclusive work and experiences. Over 300k creators are cultivating fandoms and building their businesses each month. Creators can offer free memberships to fans looking to explore more of their work, paid memberships to give access to exclusive media and community, or sell directly to fans with Shops.

Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:

• 8B+ earned since Patreon's inception

• 30M free new memberships in the first year of launching that option, and

• 10M fans paying each month for exclusive access to creators' work and community.

We're continuing to invest heavily in building the best creator products with the best team in the creator economy and are looking for a Payment Partnership Manager to support our mission

This role is based in San Francisco and open to those who are able to be in-office 2 days per week on a hybrid work model.

About the Role

As a Payments Partnership Manager, you will play a key role in optimizing and expanding our global payment capabilities while ensuring a seamless experience for creators and members. You’ll manage strategic payment partnerships, drive efficiencies in pay-ins and payouts, and identify opportunities to enhance our payment infrastructure.

This role requires strong analytical skills, relationship management, and cross-functional collaboration to deliver a reliable and frictionless payment experience. Your work will directly impact how creators get paid and how members support the content they love.

Key Responsibilities:

• Optimize Payment Operations: Identify and prioritize opportunities to increase TPV, reduce cost, enhance efficiency and optimize both pay-in and payout processes.

• Monitor Performance & Industry Trends: Stay ahead of industry developments, analyze payment performance metrics, and propose new initiatives or payment methods to improve customer experience.

• Manage Partner Relationships: Oversee day-to-day interactions, escalations, contract negotiations, quarterly business reviews (QBRs), and performance scorecards with key payment partners.

• Drive Strategic Decision-Making: Work closely with technical leadership to influence key decisions, set priorities, and ensure the successful execution of payment-related projects.

• Cross-Functional Collaboration: Partner with teams across engineering, product, finance, data science, legal, compliance, and support to assess, onboard, and optimize best-in-class payment solutions.

• Improve Payment Resilience: Work with partners to implement best practices, identify and mitigate points of failure, resolve incidents, and document key processes to ensure reliability and scalability.

What We're Looking For:

• 3+ years of proven experience in payments, fintech or consulting roles with a focus on strategy and partnerships.

• Deep understanding of payment processing, payment networks, and global payment trends.

• Strong analytical and problem-solving skills with a data-driven approach to decision-making.

• Ability to operate independently, navigate ambiguity and complex issues with minimal guidance.

• Excellent relationship management and negotiation skills, with the ability to collaborate effectively across internal teams and external partners.

• Ability to work in a fast-paced environment, managing multiple projects simultaneously with a high degree of ownership.

This role is ideal for someone who is passionate about payments, thrives in a collaborative environment, and enjoys working at the intersection of technology and finance to drive meaningful business impact and a world class experience to our creators and members.

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

• Put Creators First | They’re the reason we’re here. When creators win, we win. 

• Build with Craft | We sign our name to every deliverable, just like the creators we serve.

• Make it Happen | We don’t quit. We learn and deliver. 

• Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds across the organization. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, unlimited paid time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.

Compensation Range: $110.5K - $149.5K