Product Manager – Order to Cash (O2C)

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.

About the Role:

We are looking for a seasoned Product Manager to lead and evolve our Order to Cash (O2C) systems and processes. This role will be pivotal in scaling our billing, cash reconciliation, collections, and revenue recognition functions. You will work cross-functionally with Finance, Engineering, Customer Experience, and Legal teams to deliver solutions that are scalable, efficient, compliant, and data-driven.

You will also be expected to identify and leverage AI and automation opportunities to streamline repetitive tasks, enhance data quality, and support predictive decision-making within O2C.

Here’s what you’ll do day-to-day:

• Own and evolve the O2C systems roadmap—aligning with Finance, Sales, and Product GTM goals
• Lead end-to-end system integration efforts between Salesforce, NetSuite, and other O2C tools
• Optimize and automate workflows for order processing, invoicing, cash reconciliation, collections, and revenue recognition
• Implement AI-driven enhancements such as predictive collections, invoice categorization, and anomaly detection for compliance
• Define and measure success metrics like time-to-invoice, DSO, and billing accuracy
• Ensure systems are SOX-compliant with appropriate controls, audit trails, and documentation
• Drive vendor evaluation and tool rationalization across O2C systems

Here’s what we're looking for:

• 8+ years of product management experience with ERP, finance systems, or fintech platforms
• Deep understanding of Order to Cash and revenue operations in a SaaS or subscription business
• Hands-on experience with tools such as Salesforce, NetSuite, Zuora, Stripe, or similar platforms
• Experience with SOX compliance and audit-prep for billing and revenue workflows
• Demonstrated ability to implement workflow automation and integrations at scale
• Strong analytical and problem-solving skills with a data-first mindset
• Familiarity with AI use cases in finance systems, such as NLP for contract ingestion, LLMs for billing support, or anomaly detection for audit flags

Our cash compensation amount for this role is targeted at $135,000-$168,000/year in Denver, Chicago, Miami, Austin and Atlanta, $147,000-$184,000/year in Los Angeles, and $163,000- $204,000/year for San Francisco, Seattle and New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

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