Program Manager - Global Operations

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

We are seeking a detail-oriented, strategic, and people-focused Program Manager to lead our Global Operations team. This role is responsible for driving day-to-day operations, improving sales support processes, and managing rebate-related workflows while ensuring operational rigor across all regions. The ideal candidate will be hands-on, systems-savvy, and able to work within existing resources to build scalable solutions.

What You Will Do as a Program Manager - Global Operations:

Employees employed in the role of Program Manager - Global Operations shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Your responsibilities will include, but are not limited to:

• Program Management & Leadership
  • Lead the global sales operations program, ensuring operational consistency and alignment across geographies.
  • Own the delivery and evolution of core operational processes, including partner data collection, sales reporting, and rebate invoicing.
  • Establish and track team goals and KPIs to measure performance and operational effectiveness.
• Partner Data Collection & Rebate Operations
  • Manage and improve the collection and consolidation of global partner data using Excel and other available tools.
  • partner rebate invoicing, ensuring accuracy, timely delivery, and documentation in coordination with Finance.
  • Work within current systems to optimize partner tracking and reporting processes while identifying future automation opportunities.
• Sales Support & Process Optimization
  • Support the sales organization with timely reports, analysis of sales activity, and market insights to enable better decision-making.
  • Collaborate with regional teams to understand unique market dynamics and ensure localized support while maintaining global standards.
  • Drive continuous improvement of processes related to quoting, onboarding, and partner engagement.
• Cross-Functional Collaboration
  • Act as a central liaison between Sales, Finance, Marketing, and IT teams to ensure efficient handoffs, clear communication, and shared accountability.
  • Facilitate cross-functional calls and working groups to align on goals, resolve blockers, and scale best practices.
• Team Leadership
  • Lead and mentor a global team of operations specialists, fostering a culture of ownership, collaboration, and excellence.
  • Manage team priorities, workloads, and growth paths to meet evolving business needs.

What You Will Bring to the Team:

• Education
  • Bachelor’s degree in Business, Operations, Finance, or a related field. PMP, MBA, or Six Sigma certification is a plus.
• Experience
  • 12+ years in sales operations, partner program management, or global business operations.
  • Hands-on experience managing rebate programs and invoicing workflows.
  • Demonstrated ability to run complex Excel-based tracking/reporting processes efficiently across global teams.
• Skills
  • Advanced Excel skills (formulas, pivot tables, data validation, error-proofing).
  • Familiarity with CRM and partner tools (Salesforce, PRM platforms) is preferred.
  • Strong organizational and project management skills, with a sharp eye for detail and process.
  • Excellent written and verbal communication; able to clearly explain complex data to non-technical audiences.
  • Proactive, resourceful, and comfortable leading within imperfect systems while building toward improvement.

Zones offers a comprehensive Benefits package 

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance, health coverage for employees, spouse, and children, along with optional discounted coverage for parents. Additional benefits include, Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym.

We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to grow your career.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability. 

Shift Timings: 8:00 P.M to 5:00 A.M (Pk time)